Information use, support and decision making in complex, uncertain environments

The research reported in this paper explored decision making and information use by public safety personal leading teams responding to major incidents. The research methodology was qualitative using critical incident technique and observation grounded in Activity Theory as meta-theoretical framework. The data gathered uncovered intuitive as well as analytic modes of thinking. We argue that this has implications for decision support and our understanding of decision making in time-constrained, complex and uncertain environments.

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