Stress counselling in the Post Office

Abstract This paper highlights a unique experiment in stress counselling in industry. It will provide the background to an in-house stress counselling service for postal employees in the north-west and north-east of England. The structure of the counselling service, its location within the organization, the problems of setting it up, the terms of reference, the client base and many more issues will be discussed. In addition, systematic evaluation of the effectiveness of the service has also been independently undertaken and will be discussed. Preliminary findings on the impact of stress counselling on sickness absence and psychosocial measures of job stress are presented and discussed.