论文信息 - Impact of service quality on customer satisfaction

Impact of service quality on customer satisfaction

Title: Impact of service quality on customer satisfaction. Case study: Liberia Revenue AuthorityLevel: Master Thesis in Business AdministrationAuthor: Ehigie Clifford Johnson, Jesse S. KarlaySuperv ...

Ehigie Johnson | Jesse Karley | E. Johnson | Jesse Karley

[1] Jerry Plymire. Complaints as Opportunities , 1991 .

[3] A. Parasuraman,et al. A Conceptual Model of Service Quality and Its Implications for Future Research , 1985 .

[4] A. Parasuraman,et al. SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. , 1988 .