Diagnosing Organizational Memory Mismatches in the ERP Usage Stage

Disparities may exist between memory elements (such as knowledge and information) embedded in an organization’s ERP package and related memory elements located in other organizational memory media. This paper presents the Systematic Analysis Method of Memory Mismatches (SAMMM). Three types of such disparities, called memory mismatches here, have been observed by applying SAMMM to the usage stage of ERP systems. Because SAMMM includes the analysis of causes of memory mismatches, it can be used as a starting point for improving ERP performance. Additional research may focus on the enhancement and application of SAMMM combined with coping methods.

[1]  Mathias Kirchmer.  Business Process Oriented Implementation of Standard Software: How to Achieve Competitive Advantage Efficiently and Effectively , 1999 .

[2]  T. Davenport.  Putting the enterprise into the enterprise system. , 1998, Harvard business review.

[3]  Wanda J. Orlikowski,et al.  Information Technology and the Structuring of Organizations , 2011 .

[4]  Han van Dissel,et al.  ERP System Migrations. , 2000 .

[5]  M. Markus,et al.  The Enterprise System Experience— From Adoption to Success , 2000 .

[6]  Lorne Olfman,et al.  Organizational Memory , 1998, Proceedings of the Thirty-First Hawaii International Conference on System Sciences.

[7]  Ben Light,et al.  A Critical Success Factors Model for Enterprise Resource Planning Implementation , 1999, ECIS.

[8]  Keith H. Bennett,et al.  Maintaining maintainability , 1998, Proceedings. International Conference on Software Maintenance (Cat. No. 98CB36272).

[9]  Keith H. Bennett,et al.  Software evolution: past, present and future , 1996, Inf. Softw. Technol..

[10]  Mary Sumner,et al.  Critical success factors in enterprise wide information management systems projects , 1999, SIGCPR '99.

[11]  Donald A. Schön,et al.  Organizational Learning: A Theory Of Action Perspective , 1978 .

[12]  R. Duncan.  Characteristics of Organizational Environments and Perceived Environmental Uncertainty. , 1972 .

[13]  Judy E. Scott.  The FoxMeyer Drugs' Bankruptcy: Was it a Failure of ERP? , 1999 .

[14]  J. Walsh.  Managerial and Organizational Cognition: Notes from a Trip Down Memory Lane , 1995 .

[15]  K. Eisenhardt.  Building theories from case study research , 1989, STUDI ORGANIZZATIVI.

[16]  Olga Volkoff,et al.  Using the Structurational Model of Technology to Analyze an ERP Implementation , 1999 .

[17]  Sia Siew Kien,et al.  Enterprise resource planning: cultural fits and misfits: is ERP a universal solution? , 2000, CACM.

[18]  Ephraim R. McLean,et al.  Information Systems Success: The Quest for the Dependent Variable , 1992, Inf. Syst. Res..

[19]  Prasad Bingi,et al.  Critical Issues Affecting an ERP Implementation , 1999, Inf. Syst. Manag..

[20]  InduShobha N. Chengalur-Smith,et al.  Client-server implementation: some management pointers , 2000, IEEE Trans. Engineering Management.

[21]  L. Festinger.  A Theory of Cognitive Dissonance , 1957 .

[22]  I. Nonaka.  A Dynamic Theory of Organizational Knowledge Creation , 1994 .

[23]  A. Scheer.  Business Process Engineering: Reference Models for Industrial Enterprises , 1994 .

[24]  Angela Lin,et al.  Mission Critical: Realizing the Promise of Enterprise Systems , 2001 .

[25]  Kees van Slooten,et al.  Implementing ERP Information Systems using SAP , 1999 .

[26]  Edmond P. Fitzgerald.  Success measures for information systems strategic planning , 1993, J. Strateg. Inf. Syst..

[27]  Alphonsus B.J.M. Wijnhoven,et al.  Managing dynamic organizational memories: Instruments for knowledge management , 1999 .

[28]  James C. Brancheau,et al.  Adoption and Utilization of Commercial Software Packages: Exploring Utilization Equilibria, Transitions, Triggers, and Tracks , 1999, J. Manag. Inf. Syst..

[29]  Mauri Laukkanen,et al.  Comparative Cause Mapping of Organizational Cognitions , 1994 .

[30]  John Rohrbaugh,et al.  A Spatial Model of Effectiveness Criteria: Towards a Competing Values Approach to Organizational Analysis , 1983 .