e-Infrastructure and e-Services for Developing Countries

There is a shortage of e-Government research from a citizen-centric perspective within the African continent. Focus has been on how governments can improve service delivery by being efficient and effective. Arguably, the focus of e-Government research appears inspired by the New Public Management theory that aims to import private sector operations into the public sector. While benefits can be drawn from this approach, governments appear to fail to completely play their role of generating public value among citizens. The focus on government’s view on e-Government often short charge the citizens who are expected to adopt and use e-Government. This paper adds to the body of knowledge by proposing a model for citizen centric e-Government that is suitable for Namibia.

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