A supply chain diagnostic tool

How can a third‐party logistics (3PL) provider decide whether or not there is a viable opportunity to serve the needs and desires of potential clients? To answer this question, a tool is needed that can help determine if there are problems, inefficiencies, or needed improvements in a client's, or a potential client's, supply chain that the 3PL can effectively address. Most diagnostic tools currently in use in supply chain analysis are large, quantitative, and time‐consuming. This paper describes a qualitative diagnostic tool designed for more rapid analysis. The research and managerial implications of this tool are also discussed.

[1]  Mohamed Mohamed Naim,et al.  A supply chain diagnostic methodology: determining the vector of change , 2002 .

[2]  J. Mentzer,et al.  The Role of Logistics Leverage in Marketing Strategy , 2001 .

[3]  T. J. Reynolds,et al.  Laddering theory, method, analysis, and interpretation. , 2001 .

[4]  Scott B. Keller,et al.  The Effects of Logistics Capabilities and Strategy on Firm Performance , 2000 .

[5]  Mary Margaret Weber.  Calculating the Cost of Variances in the Supply Chain Determining Supplier and Buyer Effect on Inventory Performance , 2000 .

[6]  J. Mentzer,et al.  LOGISTICIANS AS MARKETERS: THEIR ROLE WHEN CUSTOMERS' DESIRED VALUE CHANGES , 2000 .

[7]  James S. Keebler,et al.  Keeping Score: Measuring the Business Value of Logistics in the Supply Chain , 1999 .

[8]  Robert C Lieb,et al.  1997 CEO PERSPECTIVES ON THE CURRENT STATUS AND FUTURE PROSPECTS OF THE THIRD PARTY LOGISTICS INDUSTRY IN THE UNITED STATES , 1999 .

[9]  A. Subash Babu,et al.  Quality of customer service in supply chain system: a diagnostic study , 1998 .

[10]  Lisa H Harrington,et al.  INSOURCING, SMART MOVE OR OVERREACTION? , 1998 .

[11]  Beth M. Schwartz.  MAKE TPL'S EARN YOUR BUSINESS , 1998 .

[12]  A. Saccomano.  HARD-LEARNED LESSONS , 1998 .

[13]  Vincent F Gulisano.  THIRD-PARTY LOGISTICS FAILURES , 1998 .

[14]  G. Touchton,et al.  A competitive edge , 1998 .

[15]  J. Mentzer,et al.  Application of the means‐end value hierarchy model to understanding logistics service value , 1997 .

[16]  M. Berzon.  CONTRACTING? -- GET IT ALL IN WRITING , 1997 .

[17]  R. B. Woodruff,et al.  Customer value: The next source for competitive advantage , 1997 .

[18]  Helen L. Richardson.  CONTRACT LOGISTICS TRENDS: SELECTIVE SERVICE PROVIDERS , 1997 .

[19]  James Aaron Cooke,et al.  HOW TO BUILD A SOLID THIRD-PARTY RELATIONSHIP. , 1996 .

[20]  R. B. Woodruff,et al.  Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction , 1996 .

[21]  H. Canitz.  HOW TO FIND, EVALUATE, CHOOSE AND MANAGE A THIRD PARTY LOGISTICS PROVIDER , 1996 .

[22]  S. Vickery,et al.  STRATEGIC LOGISTICS CAPABILITIES FOR COMPETITIVE ADVANTAGE AND FIRM SUCCESS , 1996 .

[23]  Joseph Bonney,et al.  WHAT MAKES BOB DELANEY NERVOUS , 1993 .

[24]  J. Mentzer,et al.  AN EFFICIENCY EFFECTIVENESS APPROACH TO LOGISTICS PERFORMANCE ANALYSIS , 1991 .

[25]  James R. Stock,et al.  Logistics Thought and Practice: A Perspective , 1990 .

[26]  J. McKeon.  STRIKE UP LOGISTICS ALLIANCES , 1988 .

[27]  M. Christopher.  Logistics and competitive strategy , 1988 .

[28]  John J. Sviokla,et al.  Putting expert systems to work , 1988 .

[29]  Grant Mccracken.  The long interview , 1988 .