Performance Impacts of E-Government: An International Perspective

Though policy makers and governments are interested in understanding the impacts of eGovernment on national performance, there are relatively few empirical studies that analyze this aspect. Using secondary data from 99 countries and the IT impact literature as the guiding theoretical perspective, we first examine the impact of e-Government on first order government efficiency parameters (resource allocation and internal operations efficiency) and subsequently the impact of these first order outcomes on the two second order dimensions of national performance (social welfare and business competitiveness). Our initial analysis reveals a significant relationship between e-government development and resource allocation efficiency and also between e-Government development and internal operations efficiency. For the second order model, we find that the relationship between internal operations efficiency and social welfare competitiveness is not significant. We conducted a post-hoc analysis which revealed that the relationship between internal operational efficiency and social welfare competitiveness is fully mediated through national business competitiveness. Hence, business competitiveness emerges as an important aspect for realizing the social welfare benefits of e-Government. Through this research, we make some important contributions and implications for researchers, practitioners and policy makers.

[1]  R. Tobias An Introduction to Partial Least Squares Regression , 1996 .

[2]  Sunder Kekre,et al.  Business Value of Information Technology: A Study of Electronic Data Interchange , 1995, MIS Q..

[3]  Peter Weill,et al.  The Relationship Between Investment in Information Technology and Firm Performance: A Study of the Valve Manufacturing Sector , 1992, Inf. Syst. Res..

[4]  Lorin M. Hitt,et al.  Productivity, Business Profitability, and Consumer Surplus: Three Different Measures of Information Technology Value , 1996, MIS Q..

[5]  Wanda J. Orlikowski,et al.  Technological frames: making sense of information technology in organizations , 1994, TOIS.

[6]  Shan Ling Pan,et al.  Managing e-transformation in the public sector: an e-government study of the Inland Revenue Authority of Singapore (IRAS) , 2003, Eur. J. Inf. Syst..

[7]  M. J. Moon The Evolution of E-Government among Municipalities: Rhetoric or Reality? , 2002 .

[8]  Mani Subramani,et al.  How Do Suppliers Benefit from Information Technology Use in Supply Chain Relationships? , 2004, MIS Q..

[9]  Mo Adam Mahmood,et al.  On-line Shopping Behavior: Cross-Country Empirical Research , 2004, Int. J. Electron. Commer..

[10]  Charles H. Kriebel,et al.  Information Technologies and Business Value: An Analytic and Empirical Investigation , 1995, Inf. Syst. Res..

[11]  Wynne W. Chin The partial least squares approach for structural equation modeling. , 1998 .

[12]  Kenneth L. Kraemer,et al.  Information Technology Payoff in E-Business Environments: An International Perspective on Value Creation of E-Business in the Financial Services Industry , 2004, J. Manag. Inf. Syst..

[13]  Byung-Dae Choi,et al.  E-Government to Combat Corruption: The Case of Seoul Metropolitan Government , 2004 .

[14]  W. Wong,et al.  Does E‐Government Promote Accountability? A Comparative Analysis of Website Openness and Government Accountability , 2004 .

[15]  Jungwoo Lee,et al.  Developing fully functional E-government: A four stage model , 2001, Gov. Inf. Q..

[16]  Yan Li,et al.  Senior Citizens' Adoption of E-Government: In Quest of the Antecedents of Perceived Usefulness , 2005, Proceedings of the 38th Annual Hawaii International Conference on System Sciences.

[17]  Maria Wimmer,et al.  Integrated Service Modeling for Online One-stop Government , 2002, Electron. Mark..

[18]  Thompson S. H. Teo,et al.  Information Systems Orientation and Business Use of the Internet: An Empirical Study , 2000, Int. J. Electron. Commer..

[19]  Chiara Francalanci,et al.  Information Technology and Worker Composition: Determinants of Productivity in the Life Insurance Industry , 1998, MIS Q..

[20]  E. Brynjolfsson,et al.  Paradox Lost? Firm-Level Evidence on the Returns to Information Systems Spending , 1996 .

[21]  M. Hammer,et al.  The superefficient company. , 2001, Harvard business review.

[22]  Christina Soh,et al.  How IT Creates Business Value: A Process Theory Synthesis , 1995, ICIS.

[23]  M. Porter,et al.  The Microeconomic Foundations of Prosperity: Findings from the Business Competitiveness Index , 2003 .

[24]  K. Kraemer,et al.  : Evidence from , 2022 .

[25]  Patrick Y. K. Chau,et al.  An evaluative framework for analysing e-government convergence capability in developing countries , 2004, Electron. Gov. an Int. J..

[26]  Sang M. Lee,et al.  Current practices of leading e-government countries , 2005, Commun. ACM.

[27]  Thompson S. H. Teo,et al.  ELECTRONIC GOVERNMENT AS A GUIDED EVOLUTION IN SINGAPORE: VISION FOR THE WORLD IN THE 21ST CENTURY. , 2005 .

[28]  Christian von Haldenwang Electronic Government (E-Government) and Development , 2004 .

[29]  Charles Kaylor,et al.  Gauging e-government: A report on implementing services among American cities , 2001, Gov. Inf. Q..

[30]  Harminder Singh,et al.  Country-Level Determinants of E-Government Maturity , 2007, Commun. Assoc. Inf. Syst..

[31]  Michael J. Shaw,et al.  A Study of the Value and Impact of B2B E-Commerce: The Case of Web-Based Procurement , 2002, Int. J. Electron. Commer..

[32]  E. Brynjolfsson,et al.  Beyond Computation: Information Technology, Organizational Transformation and Business Performance , 2000 .

[33]  Richard Heeks,et al.  eGovernment in Africa: Promise and Practice , 2002, Inf. Polity.

[34]  Shirish C. Srivastava A Framework for Electronic Government : Evolution , Enablers and Resource Drainers , 2004 .

[35]  D. West E‐Government and the Transformation of Service Delivery and Citizen Attitudes , 2004 .

[36]  Abhijit Jain,et al.  Performance Paradox : Information Technology Investments and Administrative Performance in the Case of the 50 U.S. State Governments , 2003, ICIS.

[37]  Caroline J. Tolbert,et al.  Innovating in Digital Government in the American States , 2003 .

[38]  Detmar W. Straub,et al.  Structural Equation Modeling and Regression: Guidelines for Research Practice , 2000, Commun. Assoc. Inf. Syst..

[39]  Thompson S. H. Teo,et al.  Relevance in Information Systems Research: An Empirical Analysis , 2005, PACIS.

[40]  Paul A. Pavlou,et al.  Encouraging Citizen Adoption of eGovernment by Building Trust , 2002, Electron. Mark..

[41]  Rajiv Kohli,et al.  Performance Impacts of Information Technology: Is Actual Usage the Missing Link? , 2003, Manag. Sci..

[42]  Robert W. Zmud,et al.  Behavioral Intention Formation in Knowledge Sharing: Examining the Roles of Extrinsic Motivators, Social-Psychological Factors, and Organizational Climate , 2005, MIS Q..

[43]  Stuart Bretschneider,et al.  Management Information Systems in Public and Private Organizations: An Empirical Test. , 1990 .

[44]  Detmar W. Straub,et al.  Research Commentary: Transformational Issues in Researching IS and Net-Enabled Organizations , 2001, Inf. Syst. Res..

[45]  M. J. Moon,et al.  Advancing E‐Government at the Grassroots: Tortoise or Hare? , 2005 .

[46]  P. Hackl,et al.  Robustness of partial least-squares method for estimating latent variable quality structures , 1999 .

[47]  Peter G. W. Keen,et al.  Mis Research: Reference disciplines and a Cumulative Tradition , 1980, ICIS.

[48]  Kenneth L. Kraemer,et al.  Review: Information Technology and Organizational Performance: An Integrative Model of IT Business Value , 2004, MIS Q..

[49]  Feng Li,et al.  Implementing E-Government Strategy in Scotland: Current Situation and Emerging Issues , 2003, J. Electron. Commer. Organ..

[50]  Paul Alpar,et al.  A Microeconomic Approach to the Measurement of Information Technology Value , 1990, J. Manag. Inf. Syst..