In this paper, we discuss our learning and suggestions on how to run a diary study, a user research method appropriate to collect longitudinal data. The diary study is a longitudinal method that allows self-reporting of specific aspects of users' natural behaviors and thoughts [2].
To get an in-depth understanding about products and its users, we have conducted diary studies both in Enterprise and Consumer domains. The objectives of these studies were to gather information on the usage patterns; existing users pain points and identify opportunities to improve the product. The findings of these studies have given a closer look at the users' requirements and challenges.
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