Uma estratégia de apoio à institucionalização da usabilidade em ambientes de desenvolvimento ágil

Software organizations, reaching continuously for a better market position, are more likely to realize that the effort spent to follow its processes may be insufficient to assure the quality of a product. Such situation is especially useful when the reality from the agile development enterprises is taken into account. In these cases, there are difficulties to define which activities shall be carried through without jeopardizing the productivity inherent to this development approach. This work proposes a strategy for the usability institutionalization. Its purpose is to help organizations to perform improvement on their processes, based on the integration of agile development and management concepts, usability maturity models and human resources management. A study case was carried out in order to apply this integration in practice. The results achieved with this experience were evaluated and contributed for a change in the development culture of the organization.