Strategy-Driven Business Process Analysis

Business Process Analysis (BPA) aims to verify, validate, and identify potential improvements for business processes. Despite the wide range of technologies developed so far, the large amount of information that needs to be integrated and processed, as well as the quantity of data that has to be produced and presented still poses important challenges both from a processing and presentation perspectives. We argue that to enhance BPA, semantics have to be the core backbone in order to better support the application of analysis techniques on the first hand, and to guide the computation and presentation of the results on the other hand. We propose a knowledge-based approach to supporting strategy-driven BPA by making use of a comprehensive and extensible ontological framework capturing from high-level strategic concerns down to lower-level monitoring information. We describe how corporate strategies can be operationalized into concrete analysis that can guide the evaluation of organisational processes, structure the presentation of results obtained and better help assess the well-being of corporate business processes.