The impact of fairness on trustworthiness and trust in banking
暂无分享,去创建一个
[1] James F. Devlin,et al. Perceptions of fair treatment in financial services: Development, validation and application of a fairness measurement scale , 2014 .
[2] James F. Devlin,et al. Trustworthiness and trust: influences and implications , 2014 .
[3] Donald E. Conlon,et al. Justice at the millennium, a decade later: a meta-analytic test of social exchange and affect-based perspectives. , 2013, The Journal of applied psychology.
[4] Nick Lee,et al. Problems with formative and higher-order reflective variables , 2013 .
[5] Houn-Gee Chen,et al. The impact of financial services quality and fairness on customer satisfaction , 2012 .
[6] Ko de Ruyter,et al. Principles and Principals: Do Customer Stewardship and Agency Control Compete or Complement When Shaping Frontline Employee Behavior? , 2012 .
[7] Jason A. Colquitt,et al. Justice, Trust, and Trustworthiness: A Longitudinal Analysis Integrating Three Theoretical Perspectives , 2011 .
[8] G. Walsh,et al. Culture and age as moderators in the corporate reputation and loyalty relationship , 2011 .
[9] Robert W. Palmatier,et al. Poisoning Relationships: Perceived Unfairness in Channels of Distribution , 2011 .
[10] Susan Rose,et al. Online Customer Experience: A Review of the Business-to-Consumer Online Purchase Context , 2011 .
[11] James F. Devlin. The stakeholder product brand and decision making in retail financial services , 2010 .
[12] M. Greenwood,et al. Trust and Stakeholder Theory: Trustworthiness in the Organisation–Stakeholder Relationship , 2010 .
[13] Avner Ben-Ner,et al. Trusting and trustworthiness: What are they, how to measure them, and what affects them , 2010 .
[14] W. Kunz,et al. Consumer Trust in Service Companies: A Multiple Mediating Analysis , 2010 .
[15] J. Sheth,et al. Developing a model of antecedents to consumers' perceptions and evaluations of price unfairness , 2009 .
[16] Szu-Yuan Sun,et al. Understanding customers' loyalty intentions towards online shopping: an integration of technology acceptance model and fairness theory , 2009, Behav. Inf. Technol..
[17] Edwin Theron,et al. The antecedents of relationship commitment in the management of relationships in business-to-business (B2B) financial services , 2008 .
[18] R. Gulati,et al. Does familiarity breed trust? Revisiting the antecedents of trust , 2008 .
[19] Christopher L. Carr. The FAIRSERV Model: Consumer Reactions to Services Based on a Multidimensional Evaluation of Service Fairness , 2007, Decis. Sci..
[20] E. Cowley,et al. Service failure recovery: The moderating impact of individual-level cultural value orientation on perceptions of justice , 2006 .
[21] Martin Wetzels,et al. An Assessment of Equivalence Between Online and Mail Surveys in Service Research , 2006 .
[22] James F. Devlin,et al. Why consumers are not using internet banking: a qualitative study , 2006 .
[23] R. Cropanzano,et al. Social Exchange Theory: An Interdisciplinary Review , 2005 .
[24] Lan Xia,et al. The Price is Unfair! A Conceptual Framework of Price Fairness Perceptions , 2004 .
[25] Stephen E. Clapham,et al. Organizational Trustworthiness: An International Perspective , 2003 .
[26] Rachel Duffy,et al. Measuring Distributive and Procedural Justice: An Exploratory Investigation of the Fairness of Retailer-supplier Relationships in the UK Food Industry , 2003 .
[27] Scott B. MacKenzie,et al. Common method biases in behavioral research: a critical review of the literature and recommended remedies. , 2003, The Journal of applied psychology.
[28] Beverley Sparks,et al. Application of Fairness Theory to Service Failures and Service Recovery , 2003 .
[29] Sangphet Hanvanich,et al. Does Customer Knowledge Affect How Loyalty is Formed? , 2002 .
[30] G. Rossouw,et al. A Role for Business Ethics in Facilitating Trustworthiness , 2002 .
[31] Peter Y. Chen,et al. Using Social Exchange Theory to Distinguish Procedural from Interactional Justice , 2002 .
[32] Zhen Xiong (George) Chen,et al. Trust as a mediator of the relationship between organizational justice and work outcomes: test of a social exchange model , 2002 .
[33] M. Korsgaard,et al. Trust in the face of conflict: the role of managerial trustworthy behavior and organizational context. , 2002, The Journal of applied psychology.
[34] Jagdip Singh,et al. Consumer Trust, Value, and Loyalty in Relational Exchanges , 2002 .
[35] Paul E. Spector,et al. The Role of Justice in Organizations: A Meta-Analysis , 2001 .
[36] Donald E. Conlon,et al. Justice at the millennium: a meta-analytic review of 25 years of organizational justice research. , 2001, The Journal of applied psychology.
[37] Avner Ben-Ner,et al. Trusting and trustworthiness , 2001 .
[38] J. Colquitt. On the dimensionality of organizational justice: a construct validation of a measure. , 2001, The Journal of applied psychology.
[39] Rajnandini Pillai,et al. ARE THE SCALES TIPPED IN FAVOR OF PROCEDURAL OR DISTRIBUTIVE JUSTICE? AN INVESTIGATION OF THE U.S., INDIA, GERMANY, AND HONG KONG (CHINA) , 2001 .
[40] M. Holbrook,et al. The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty , 2001 .
[41] Thompson S. H. Teo,et al. The effects of perceived justice on satisfaction and behavioral intentions: the case of computer purchase , 2001 .
[42] Ruth N. Bolton,et al. A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery , 1999 .
[43] J. H. Davis,et al. The effect of the performance appraisal system on trust for management: A field quasi-experiment. , 1999 .
[44] Leonard L. Berry,et al. Service fairness: What it is and why it matters , 1998 .
[45] Stephen S. Tax,et al. Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing , 1998 .
[46] R. Solomon,et al. Creating Trust , 1998, Business Ethics Quarterly.
[47] J. Darley,et al. Trust in Organizations: Frontiers of Theory and Research , 1998, Business Ethics Quarterly.
[48] Robert McMurrian,et al. An Investigation into the Antecedents of Organizational Citizenship Behaviors in a Personal Selling Context , 1997 .
[49] Stephen S. Tax,et al. The effects of distributive, procedural, and interactional justice on postcomplaint behavior , 1997 .
[50] Leonard L. Berry,et al. Book Review: On Great Service: A Framework for Action , 1997 .
[51] L. Berry. Relationship marketing of services—growing interest, emerging perspectives , 1995 .
[52] J. H. Davis,et al. An Integrative Model Of Organizational Trust , 1995 .
[53] J. Steenkamp,et al. The Effects of Supplier Fairness on Vulnerable Resellers , 1995 .
[54] S. Hunt,et al. The Commitment-Trust Theory of Relationship Marketing , 1994 .
[55] J. Greenberg,et al. Stealing in the Name of Justice: Informational and Interpersonal Moderators of Theft Reactions to Underpayment Inequity , 1993 .
[56] J. E. Swan,et al. Equity and Disconfirmation Perceptions as Influences on Merchant and Product Satisfaction , 1989 .
[57] J. E. Swan,et al. Consumer perceptions of interpersonal equity and satisfaction in transactions: A field survey approach. , 1989 .
[58] James C. Anderson,et al. STRUCTURAL EQUATION MODELING IN PRACTICE: A REVIEW AND RECOMMENDED TWO-STEP APPROACH , 1988 .
[59] W. DeSarbo,et al. Response Determinants in Satisfaction Judgments , 1988 .
[60] J. Lewis,et al. Trust as a Social Reality , 1985 .
[61] R. Bagozzi. Evaluating Structural Equation Models with Unobservable Variables and Measurement Error: A Comment , 1981 .
[62] C. Fornell,et al. Evaluating structural equation models with unobservable variables and measurement error. , 1981 .
[63] K. Back. Exchange and Power in Social Life. By Peter M. Blau. New York: John Wiley & Sons, 1964. 352 pp. $7.75 , 1965 .
[64] Richard P. Larrick,et al. When consumers care about being treated fairly: The interaction of relationship norms and fairness norms , 2012 .
[65] Sanjit Kumar Roy,et al. Service Fairness: A Hierarchical Approach , 2012 .
[66] Edward C. Tomlinson,et al. The Role Of Causal Attribution Dimensions In Trust Repair , 2009 .
[67] Nicolas Jeanmart. Retail Banking in Europe - The Way Forward , 2009 .
[68] C. Ennew,et al. Measuring trust in financial services: the Trust Index , 2007 .
[69] J. Peiró,et al. Justice Perceptions as Predictors of Customer Satisfaction: The Impact of Distributive, Procedural, and Interactional Justice1 , 2006 .
[70] Roy J. Lewicki,et al. What Is the Role of Trust in Organizational Justice , 2005 .
[71] J. Austin,et al. About the authors , 2004, Artificial Intelligence Review.
[72] James G. Maxham,et al. Modeling customer perceptions of complaint handling over time: the effects of perceived justice on satisfaction and intent , 2002 .
[73] E. Lind. Fairness heuristic theory: Justice judgments as pivotal cognitions in organizational relations. , 2001 .
[74] K van den Bos,et al. Uncertainty management: the influence of uncertainty salience on reactions to perceived procedural fairness. , 2001, Journal of personality and social psychology.
[75] L. V. Dyne,et al. Individualism-Collectivism as a Boundary Condition for Effectiveness of Minority Influence in Decision Making. , 2001, Organizational behavior and human decision processes.
[76] P. Bentler,et al. Cutoff criteria for fit indexes in covariance structure analysis : Conventional criteria versus new alternatives , 1999 .
[77] Nirmalya Kumar,et al. The power of trust in manufacturer-retailer relationships , 1996 .
[78] M. Konovsky,et al. Citizenship behavior and social exchange. , 1994, Academy of Management journal. Academy of Management.
[79] T. Tyler,et al. A Relational Model of Authority in Groups , 1992 .
[80] R. Bagozzi,et al. On the evaluation of structural equation models , 1988 .
[81] T. Tyler,et al. The Social Psychology of Procedural Justice , 1988 .
[82] R. Bies. Interactional justice : communication criteria of fairness , 1986 .
[83] D. A. Kenny,et al. The moderator-mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations. , 1986, Journal of personality and social psychology.
[84] J. S. Adams,et al. Equity Theory Revisited: Comments and Annotated Bibliography , 1976 .
[85] J. S. Adams,et al. Inequity In Social Exchange , 1965 .
[86] P. Blau. Exchange and Power in Social Life , 1964 .