Value-driven product service systems development: Methods and industrial applications

In recent times a service-dominant logic is permeating the design of complex systems. However, in spite of their appeal, initiatives such as Product Service Systems (PSS) have not become mainstream ...

[1]  Oliver Völker,et al.  Industrial Product-Service Systems (IPS2) , 2011 .

[2]  Matti Tedre,et al.  Science of the Artificial , 2014 .

[3]  R. Roy Sustainable product-service systems , 2000 .

[4]  John S. Gero,et al.  An approach to the analysis of design protocols , 1998 .

[5]  Thomas A. Schwandt,et al.  Judging interpretations: But is it rigorous? trustworthiness and authenticity in naturalistic evaluation , 2007 .

[6]  Fiona Charnley,et al.  Exploring the process of whole system design , 2011 .

[7]  Irene C. L. Ng,et al.  Transitioning from a goods‐dominant to a service‐dominant logic: Visualising the value proposition of Rolls‐Royce , 2012 .

[8]  Kevin Forsberg,et al.  4 System Engineering for Faster, Cheaper, Better , 1998 .

[9]  Armin P. Schulz,et al.  Design for changeability (DfC): Principles to enable changes in systems throughout their entire lifecycle , 2005 .

[10]  Mario Kossmann,et al.  7.4.1 Towards a Value‐Driven Design Methodology – Enhancing Traditional Requirements Management Within the Extended Enterprise , 2012 .

[11]  Rajkumar Roy,et al.  Technical product‐service systems: some implications for the machine tool industry , 2009 .

[12]  B. Blanchard,et al.  Life-cycle cost and economic analysis , 1991 .

[13]  Dirk Gorissen,et al.  Value-based decision environment: vision and application , 2014 .

[14]  D. Cook,et al.  The Relation between Systematic Reviews and Practice Guidelines , 1997, Annals of Internal Medicine.

[15]  A. Tukker,et al.  New Business for Old Europe : Product-Service Development, Competitiveness and Sustainability , 2017 .

[16]  Nihal Erginel,et al.  Construction of a fuzzy QFD failure matrix using a fuzzy multiple-objective decision model , 2010 .

[17]  Daniel E. Hastings,et al.  A Framework for Incorporating "ilities" in Tradespace Studies , 2007 .

[18]  Alessandro Bertoni,et al.  Analyzing Product-Service Systems conceptual design: The effect of color-coded 3D representation , 2013 .

[19]  Ola Isaksson,et al.  Value modelling in aerospace sub-system design : linking quantitative and qualitative assessment , 2015 .

[20]  Fabiana Pirola,et al.  A Service Engineering framework to design and assess an integrated product-service , 2015 .

[21]  Yoshiki Shimomura,et al.  Process Simulation Method for Product-Service Systems Design , 2012 .

[22]  Mark Price,et al.  A Novel Method to Enable Trade-offs across the Whole Product Life of an Aircraft using Value Driven Design , 2012 .

[23]  Tomohiko Sakao,et al.  A value based evaluation method for Product/Service System using design information , 2012 .

[24]  Nicola Morelli,et al.  Developing new product service systems (PSS): methodologies and operational tools , 2006 .

[25]  Marco Bertoni,et al.  Mapping customer needs to engineering characteristics: an aerospace perspective for conceptual design , 2014 .

[26]  A. Davies Moving base into high-value integrated solutions: a value stream approach , 2004 .

[27]  T S Baines,et al.  State-of-the-art in product-service systems , 2007 .

[28]  Jan C. Aurich,et al.  Modular design of technical product-service systems , 2006 .

[29]  J. Mouritsen,et al.  The 2nd wave of knowledge management: The management control of knowledge resources through intellectual capital information , 2005 .

[30]  Christopher L. Magee,et al.  Engineering Systems: Meeting Human Needs in a Complex Technological World , 2011 .

[31]  Dr. Kevin Forsberg,et al.  System Engineering for Faster , Cheaper , Better , 1998 .

[32]  Donovan R. Hardenbrook,et al.  Ready, Set, Dominate: Implement Toyota's Set-Based Learning for Developing Products and Nobody Can Catch You! by Michael Kennedy, Kent Harmon, and Ed Minnock , 2009 .

[33]  Suihuai Yu,et al.  State-of-the-art of design, evaluation, and operation methodologies in product service systems , 2016, Comput. Ind..

[34]  Tamio Arai,et al.  Service Engineering – Methods and Tools for Effective PSS Development , 2009 .

[35]  T. Baines,et al.  The servitization of manufacturing: A systematic literature review of interdependent trends , 2013 .

[36]  Marco Bertoni,et al.  Value‐Driven Design – A methodology to Link Expectations to Technical Requirements in the Extended Enterprise , 2013 .

[37]  Sophie Hallstedt,et al.  Assessing Sustainability and Value of Manufacturing Processes:: A case in the aerospace industry , 2015 .

[38]  George A. Hazelrigg,et al.  A Framework for Decision-Based Engineering Design , 1998 .

[39]  L Olivier Comparing and Optimizing the DARPA System F6 Program Value-Centric Design Methodologies , 2010 .

[40]  Claude Baron,et al.  A prescriptive approach to qualify and quantify customer value for value-based requirements engineering , 2013, Int. J. Comput. Integr. Manuf..

[41]  Andreas Larsson,et al.  Making sense of collaboration: the challenge of thinking together in global design teams , 2003, GROUP.

[42]  Tobias Larsson,et al.  Development of product-service systems: challenges and opportunities for the manufacturing firm , 2009 .

[43]  Carlo Vezzoli,et al.  New design challenges to widely implement ‘Sustainable Product–Service Systems’ , 2015 .

[44]  K. Eisenhardt Building theories from case study research , 1989, STUDI ORGANIZZATIVI.

[45]  Sophie Hallstedt,et al.  Model Based Decision Support for Value and Sustainability in Product Development , 2015 .

[46]  Andy Williams,et al.  Product service systems in the automobile industry: contribution to system innovation? , 2007 .

[47]  Regine W. Vroom,et al.  Sharing relevant knowledge within product development , 2011 .

[48]  Åsa Ericson,et al.  Engineering 2.0: Exploring Lightweight Technologies for the Virtual Enterprise , 2008, COOP.

[49]  Alison McKay,et al.  An Integrated Product, Process and Rationale Model for the Provision of Through-Life Information in Product Service Systems , 2009 .

[50]  Claudia Mullan,et al.  Development of Subsystem Relationships using a Value Driven Design Framework , 2012 .

[51]  赤尾 洋二,et al.  QFD : the customer-driven approach to quality planning and deployment , 1994 .

[52]  Winifred Ijomah,et al.  Product design for product/service systems: design experiences from Swedish industry , 2009 .

[53]  Giuditta Pezzotta,et al.  Product-Service Systems Engineering: State of the art and research challenges , 2012, Comput. Ind..

[54]  Tomohiko Sakao,et al.  ProVa – Provider Value Evaluation for Integrated Product Service Offerings , 2015 .

[55]  James Scanlan,et al.  Optimising the Development of a Medical Device Using Formal Engineering Design Techniques and the CODA-System , 2006 .

[56]  Tamio Arai,et al.  Evaluation of customer satisfaction for PSS design , 2009 .

[57]  Tamio Arai,et al.  Proposal of Service CAD System - A Tool for Service Engineering - , 2004 .

[58]  J. Birkinshaw,et al.  Managing the knowledge life cycle , 2003, IEEE Engineering Management Review.

[59]  Mark Price,et al.  Developing a Capability Function Relating Aircraft Systems Cost Overruns to Aircraft Design Parameters , 2011 .

[60]  Xiu-Tian Yan,et al.  Application of context knowledge in supporting conceptual design decision making , 2011 .

[61]  Åsa Ericson,et al.  The rise of social product development , 2012, Int. J. Netw. Virtual Organisations.

[62]  Debra L. Shapiro,et al.  Maximizing cross-functional new product teams' innovativeness and constraint adherence: A conflict communications perspective. , 2001 .

[63]  Owen Brown,et al.  Value-Centric Design Methodologies for Fractionated Spacecraft: Progress Summary from Phase 1 of the DARPA System F6 Program , 2009 .

[64]  Tomohiko Sakao,et al.  Service Engineering: a novel engineering discipline for producers to increase value combining service and product , 2007 .

[65]  Christine Nadel,et al.  Case Study Research Design And Methods , 2016 .

[66]  Andrew Harrison,et al.  Design for Service: Harmonising Product Design With a Services Strategy , 2006 .

[67]  C. Grönroos,et al.  The value concept and relationship marketing , 1996 .

[68]  Adrian Murphy,et al.  An Analytical Study of Surplus Value using a Value Driven Design Methodology , 2011 .

[69]  Claudia M. Eckert,et al.  Against Ambiguity , 2003, Computer Supported Cooperative Work (CSCW).

[70]  Werner Severin,et al.  Another look at cue summation , 1967 .

[71]  Oksana Mont,et al.  Clarifying the Concept of Product-Service System , 2002 .

[72]  Paul R. Carlile,et al.  A Pragmatic View of Knowledge and Boundaries: Boundary Objects in New Product Development , 2002, Organ. Sci..

[73]  Lucienne Blessing,et al.  DRM, a Design Research Methodology , 2009 .

[74]  Frank Steiner,et al.  The impact of intangible value on the design and marketing of new products and services: An exploratory approach , 2009, PICMET '09 - 2009 Portland International Conference on Management of Engineering & Technology.

[75]  Daniel E. Hastings,et al.  Value-Driven Analysis of New Paradigms in Space Architectures: An Ilities-Based Approach , 2014 .

[76]  Daniel E. Hastings,et al.  Defining changeability: Reconciling flexibility, adaptability, scalability, modifiability, and robustness for maintaining system lifecycle value , 2008, Syst. Eng..

[77]  Kjeld Schmidt,et al.  Coordinative Artifacts in Architectural Practise , 2002, COOP.

[78]  David G. Ullman,et al.  The Mechanical Design Process , 1992 .

[79]  Peter Hollingsworth,et al.  Defining a Research Agenda in Value Driven Design: Questions that Need to be Asked , 2011 .

[80]  Marco Bertoni,et al.  Value visualization in Product Service Systems preliminary design , 2013 .

[81]  Rajkumar Roy,et al.  A review of product–service systems design methodologies , 2012 .

[82]  Tracy Bhamra,et al.  The transfer and application of Product Service Systems: from academia to UK manufacturing firms , 2006 .

[83]  David P. Tegarden,et al.  Business Information Visualization , 1999, Commun. Assoc. Inf. Syst..

[84]  Zaifang Zhang,et al.  An integrated approach for rating engineering characteristics' final importance in product-service system development , 2010, Comput. Ind. Eng..

[85]  D. Tranfield,et al.  Towards a Methodology for Developing Evidence-Informed Management Knowledge by Means of Systematic Review , 2003 .

[86]  Steve Wiseall,et al.  Value driven design: an initial study applied to novel aerospace components in Rolls-Royce plc , 2008 .

[87]  Paulo Augusto Cauchick Miguel,et al.  Product-service systems: a literature review on integrated products and services , 2013 .

[88]  Marco Bertoni,et al.  Simulation Driven Design for Product-Service Systems , 2013 .

[89]  Herbert A. Simon,et al.  The Sciences of the Artificial , 1970 .

[90]  Harvey Maylor,et al.  Now, let's make it really complex (complicated): A systematic review of the complexities of projects , 2011 .

[91]  A. Neely,et al.  Why Do Servitized Firms Fail? A Risk-Based Explanation , 2015 .

[92]  Cornelius S. L. Schutte,et al.  AN ENGINEERING APPROACH TO AN INTEGRATED VALUE PROPOSITION DESIGN FRAMEWORK , 2015 .

[93]  Arnold Tukker,et al.  Product services for a resource-efficient and circular economy - A review , 2015 .

[94]  Ben Shneiderman,et al.  Readings in information visualization - using vision to think , 1999 .

[95]  A. Tukker Eight types of product–service system: eight ways to sustainability? Experiences from SusProNet , 2004 .

[96]  Marco Bertoni,et al.  Knowledge Maturity as a Means to Support Decision Making during Product-Service Systems Development Projects in the Aerospace Sector , 2011 .

[97]  Daniel Kindström,et al.  Value Visualization Strategies for PSS Development , 2009 .

[98]  Jay R. Galbraith,et al.  The problem of solutions: Balancing clients and capabilities , 2002 .

[99]  Paul Collopy,et al.  Value-Driven Design , 2009 .

[100]  Marco Bertoni,et al.  Avoiding resonant frequencies in a pipeline application by utilising the concept design analysis method , 2015 .

[101]  Holger Luczak,et al.  Architecture for Service Engineering — The Design and Development of Industrial Service Work , 2007 .

[102]  S. Vandermerwe,et al.  Servitization of business : Adding value by adding services , 1988 .

[103]  Shimomura Yoshiki,et al.  A Service Evaluation Method for Service/Product Engineering , 2007 .

[104]  Stephen Evans,et al.  Industrialization as a key element of sustainable product-service solutions , 2007 .

[105]  Marco Bertoni,et al.  Assessing the Value of Product Service Systems Alternatives , 2011 .

[106]  Graham Thompson,et al.  The design of functional (total care) products , 2004 .

[107]  Marco Bertoni,et al.  6.3.2 Value‐oriented concept selection in aero‐engine sub‐systems design: the EVOKE approach , 2013 .

[108]  Christian Johansson,et al.  MANAGING UNCERTAINTY AND AMBIGUITY IN GATES: DECISION MAKING IN AEROSPACE PRODUCT DEVELOPMENT , 2014, International Journal of Innovation and Technology Management.

[109]  Daniel E. Hastings,et al.  Multi-Attribute Tradespace Exploration as Front End for Effective Space System Design , 2004 .

[110]  Stephen L. Vargo,et al.  Service-dominant logic: continuing the evolution , 2008 .

[111]  Owen Brown,et al.  Application of Value-Centric Design to Space Architectures: The Case of Fractionated Spacecraft* , 2008 .

[112]  Koteshwar Chirumalla,et al.  Project: CRESCENDO - Collaborative and Robust Engineering using Simulation Capability Enabling Next Design Optimisation , 2009 .

[113]  Valérie Mathieu,et al.  Service strategies within the manufacturing sector: benefits, costs and partnership , 2001 .

[114]  Tamio Arai,et al.  Service CAD system to integrate product and human activity for total value , 2009 .

[115]  P. John Clarkson,et al.  Review of Value and Lean in Complex Product Development , 2015, Syst. Eng..

[116]  Tim Sadek,et al.  The Nature of Risk Management in the Early Phase of IPS2 Design , 2014 .

[117]  Tim C. McAloone,et al.  Strategies for Designing and Developing Services for Manufacturing Firms , 2009 .

[118]  Ndrianarilala Rianantsoa,et al.  Overview of Value‐Driven Design Research: Methods, Applications, and Relevance for Conceptual Design , 2014 .

[119]  Paul Collopy,et al.  Implementation of value-driven optimisation for the design of aircraft fuselage panels , 2009 .

[120]  John W. Dahlgren 9.3.2 “Real Options and Value Driven Design in Spiral Development” , 2006 .

[121]  Laxman Y. Waghmode,et al.  Modelling maintenance and repair costs using stochastic point processes for life cycle costing of repairable systems , 2012, Int. J. Comput. Integr. Manuf..

[122]  Mica R. Endsley,et al.  Toward a Theory of Situation Awareness in Dynamic Systems , 1995, Hum. Factors.

[123]  W. W. Royce,et al.  Managing the development of large software systems , 1970 .

[124]  Fabiana Pirola,et al.  Product-Service Systems Conference-PSS , industry transformation for sustainability and business SErvice Engineering Methodology in Practice : A case study from power and automation technologies , 2015 .

[125]  V. Parida,et al.  Product–Service Systems (PSS) business models and tactics – a systematic literature review , 2015 .

[126]  Jay Lee,et al.  Innovative Product Advanced Service Systems (I-PASS): methodology, tools, and applications for dominant service design , 2011 .

[127]  Paul Collopy,et al.  A Research Agenda for the Coming Renaissance in Systems Engineering , 2012 .

[128]  Lennart Karlsson,et al.  Functional product system availability: simulation-driven design and operation through coupled multi-objective optimisation , 2011 .

[129]  R. Curran Value‐Driven Design and Operational Value , 2010 .

[130]  James Scanlan,et al.  Application of value-driven design to commercial aero-engine systems , 2010 .

[131]  Harrison M. Wadsworth Handbook of Statistical Methods for Engineers and Scientists , 1990 .

[132]  Marcus Sandberg,et al.  Knowledge enabled engineering design tools for manufacturability evaluation of jet engine components , 2005 .

[133]  Fumiya Akasaka,et al.  A framework for managing and utilizing product–service system design knowledge , 2015 .

[134]  Nanua Singh,et al.  Lean product development: Maximizing the customer perceived value through design change (redesign) , 2008 .

[135]  Susan Leigh Star,et al.  Institutional Ecology, `Translations' and Boundary Objects: Amateurs and Professionals in Berkeley's Museum of Vertebrate Zoology, 1907-39 , 1989 .

[136]  Hakyeon Lee,et al.  Evaluation and management of new service concepts: An ANP-based portfolio approach , 2010, Comput. Ind. Eng..

[137]  Wenyan Song,et al.  An integrated rough number-based approach to design concept evaluation under subjective environments , 2013 .