Integrated TMN Service Management

The deregulation of the global telecommunicationindustry has seen a change in the business andoperational environment in which services are deployedand managed. The requirements have intensified toprovide a management framework for telecommunicationnetworks and services across multiple technology domainsand using multiple management technologies. This paperdescribes an integrated TMN service management architecture that provides an environment fordifferent service management functions and differentmanagement domains to be integrated. To furthersubstantiate this architecture, a system was built todemonstrate the integration concepts. The research anddevelopment work reported in this paper focuses on thefollowing two aspects of integration: first theintegration between TMN network and service managementfunctions; and next the integration between differentservice management functions. A proof of concept systemwas developed to demonstrate such integration. Itconsists of the following components: Generic service ordering and provisioning; connectionmanagement based on a generic network model concept; andservice management based upon service level agreementmanagement and customer service management concepts. This paper reports this work and theexperiences gained from this research.

[1]  Aurel A. Lazar,et al.  An architecture for managing virtual circuit and virtual path services in ATM networks , 2005, Journal of Network and Systems Management.

[2]  Keith Willetts,et al.  When service management is your business , 2005, Journal of Network and Systems Management.

[3]  Graham Chen,et al.  Generic Object Model , 2000 .

[4]  Graham Chen,et al.  Integrating CORBA and TMN environments , 1996, Proceedings of NOMS '96 - IEEE Network Operations and Management Symposium.

[5]  Rolf Stadler,et al.  Integrated network management V : integrated management in a virtual world : proceedings of the Fifth IFIP/IEEE International Symposium on Integrated Network Management, San Diego, California, U.S.A, May 12-16, 1997 , 1997 .

[6]  Graham Chen,et al.  Transactional workflow for telecommunication service management , 1996, Proceedings of NOMS '96 - IEEE Network Operations and Management Symposium.

[7]  Quinzheng Kong,et al.  Integrated TMN Service Provisioning and Management Environment , 1997, Integrated Network Management.

[8]  Izhak Rubin,et al.  Managing connection-level QoS through an overlay service manager , 2005, Journal of Network and Systems Management.

[9]  Elizabeth K. Adams,et al.  The Lean Communications Provider: Surviving the Shakeout through Service Management Excellence , 1996 .

[10]  Massachusett Framingham,et al.  The Common Object Request Broker: Architecture and Specification Version 3 , 2003 .

[11]  Jean-Pierre Hubaux,et al.  A generic architecture for VPN configuration management , 2005, Journal of Network and Systems Management.

[12]  David Lewis,et al.  Inter-domain service management of broadband virtual private networks , 2005, Journal of Network and Systems Management.

[13]  Taesang Choi,et al.  A customer-to-carrier interface for trouble administration , 2005, Journal of Network and Systems Management.