Expert Knowledge Integration—A Systematic Approach for Multi-stakeholder Innovation

Companies developing their products or production often face complex, innovation-demanding problems. These innovations call for diverse expertise that does not exist within one company or even in its immediate network. The purpose of the knowledge integration system (KIS) tool is to transform expert knowledge into action systematically. By applying the cross-learning type of knowledge integration, the tool combines workshops and boundary objects that overcome knowledge boundaries between functions and organizations. The tool has been tested in a manufacturing investment project, where a new technology was brought into the production of a networked company. Based on this case, KIS was found to be a useful tool for supporting expert knowledge integration by collaboratively communicating and sharing knowledge in a multi-stakeholder environment to create solutions.

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