Utilizing User Values to Generate System Requirements for a Geographically-dispersed Workforce

A geographically-dispersed user base presents challenges for requirements engineering in enterprise systems, with problems including limited access to end users, a lack of trust between users and developers, and poor informal communication. Not only must these standard organizational and personnel difficulties be taken into consideration, but geographic dispersal also complicates the steps of the requirements engineering process. This paper investigates whether a method can be created to develop requirements for just such geographically-distributed outposts within the same organization. A psychological instrument that measures basic values was coupled with individual interviews to collect the value profiles for frontline security guards throughout Sweden. The results were used to generate requirements for field equipment, with goal- and feature models generated as a final result.

[1]  P. Kotler,et al.  Principles of Marketing , 1983 .

[2]  S. Schwartz.  Universals in the Content and Structure of Values: Theoretical Advances and Empirical Tests in 20 Countries , 1992 .

[3]  Alistair Sutcliffe,et al.  Discovering affect-laden requirements to achieve system acceptance , 2014, 2014 IEEE 22nd International Requirements Engineering Conference (RE).

[4]  Neil A. M. Maiden,et al.  The implementation of enterprise resource planning packages in different organisational and national cultures , 2001, Inf. Syst..

[5]  John Mylopoulos,et al.  Why Goal-Oriented Requirements Engineering , 1998, Requirements Engineering: Foundation for Software Quality.

[6]  Axel van Lamsweerde,et al.  Requirements engineering in the year 00: a research perspective , 2000, Proceedings of the 2000 International Conference on Software Engineering. ICSE 2000 the New Millennium.

[7]  R. Deshpandé,et al.  Organizational Culture and Marketing: Defining the Research Agenda , 1989 .

[8]  Daniela E. Damian,et al.  The impact of stakeholders' geographical distribution on managing requirements in a multi-site organization , 2002, Proceedings IEEE Joint International Conference on Requirements Engineering.

[9]  James W. Harvey,et al.  Benefit segmentation for fund raisers , 1990 .

[10]  Fiona Fui-Hoon Nah,et al.  Critical factors for successful implementation of enterprise systems , 2001, Bus. Process. Manag. J..

[11]  Eric-Oluf Svee,et al.  Capturing consumer preferences as requirements for software product lines , 2013, Requirements Engineering.

[12]  Wanda J. Orlikowski,et al.  Improvising Organizational Transformation Over Time: A Situated Change Perspective , 1996, Inf. Syst. Res..

[13]  Jan Bosch,et al.  User involvement throughout the innovation process in high-tech industries , 2015 .

[14]  Russell I. Haley.  Benefit Segmentation: A Decision-oriented Research Tool , 1968 .

[15]  Iain E. Buchan,et al.  Developing visualization-based decision support tools for epidemiology , 2014, Inf. Vis..

[16]  M. Holbrook.  Consumer Value: A Framework for Analysis and Research , 1999 .

[17]  Bongsug Chae,et al.  National differences and ERP implementation: issues and challenges , 2004 .

[18]  Eric-Oluf Svee,et al.  Extending Enterprise Architectures to Capture Consumer Values: The Case of TOGAF , 2015, CAiSE Workshops.

[19]  S. Davis,et al.  Matching corporate culture and business strategy , 1981 .

[20]  S. Schwartz,et al.  Extending the Cross-Cultural Validity of the Theory of Basic Human Values with a Different Method of Measurement , 2001 .

[21]  G. Gordon,et al.  Predicting Corporate Performance From Organizational Culture , 1992 .

[22]  Mike Cohn,et al.  User Stories Applied: For Agile Software Development , 2004 .