Managing Organizational Knowledge: 3rd Generation Knowledge Management and Beyond
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Knowledge as an Asset-Really? The New Realities of Knowledge Management The Growing Knowledge Gap Knowledge Opportunities Return on Investment A Call to Action KM Beliefs Knowledge Sharing and Reuse Learning Organization Best Practices Communities of Practice Conclusion KM Processes Knowledge Discovery Knowledge Capture Knowledge Organization Knowledge Use Knowledge Transfer Knowledge Retention Conclusion Defining Organizational Knowledge Knowledge Categories Explicit, Tacit, and Implicit Knowledge Knowledge Characteristics Why Bother? Conclusion Recognizing Organizational Knowledge Data Information Decision Making Conclusion The Knowledge Retention Policy-Level One General Management Statement Knowledge Asset Inventory Knowledge Areas Knowledge Topics Knowledge Expert Organizational Importance Transfer Status Knowledge Transfer Mechanisms KTP Activities Conclusion The Knowledge Retention Policy-Level Two Documentation Training Apprenticeships Mentoring/Coaching Cross-Training Communications Conclusion A Model for Managing Organizational Knowledge KIPPAR Model The Knowledge Inventory The Artifacts Pillar The Processes Pillar The Projects Pillar Repository Products KM Or ECM Conclusion Implementation Strategies KM Initiation Activities KM Operational Activities Conclusion Knowledge Management Solutions Functionality Usability Personalized Knowledge Apps Organizational Portals Project Portals Conclusion Appendix A: KM Vision Statement Appendix B: KRP-General Management Statement Appendix C: KRP-Intellectual Assets Inventory Appendix D: KRP-Knowledge Transfer Details Index