A Web-Enabled, Mobile Intelligent Information Technology Architecture for On-Demand and Mass Customized Markets

This chapter presents a web-enabled, intelligent agent-based information system model to support on-demand and mass customized markets. The authors present a distributed, real-time, Javabased, mobile information system that interfaces with firms’ existing IT infrastructures, follows a build-to-order production strategy, and integrates order-entry with supply chain, manufacturing, and product delivery systems. The model provides end-to-end visibility across the entire operation and supply chain, allows for a collaborative and synchronized production system, and supports an event-based manufacturing environment. The system introduces four general purpose intelligent agents to support the entire on-demand and mass customization processes. The adoption of this approach by a semiconductor manufacturing firm resulted in reductions in product lead time (by half), buffer inventory (from five to two weeks), and manual transactions (by 80%). Application of this approach to a leading automotive manuM. Ghiassi Santa Clara University, USA

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