EXTENSION OF THE TECHNOLOGY ACCEPTANCE MODEL (TAM) TO THE ADOPTION OF THE ELECTRONIC KNOWLEDGE AND SKILLS FRAMEWORK (E-KSF) IN THE NATIONAL HEALTH SERVICE (NHS)

The electronic Knowledge and Skills Framework (e-KSF) is the performance appraisal intranet system used by the National Health Service (NHS) in the United Kingdom. Introduced in 2004, the intiative is a new pay system that simplifies and modernises the conditions of service for nurses and other NHS staff, excepting doctors, dentists and senior managers who have a separate pay contract and appraisal system. This study examined the extention of the Technology Acceptance Model (TAM) to the adoption of e-KSF in the National Health Scheme (NHS). In order to have a successful adoption of the e-KSF in NHS, the study suggests early user acceptance testing to reduce the risk of user rejection of the system, given the large investment this type of IT project entails. The study provides a foundation for future study on why using the e-KSF in the NHS is the way it is and how to improve the system design to encourage improved users acceptance and use of the system.

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