Models, Social Tagging and Knowledge Management - A fruitful Combination for Process Improvement

Process Models are the tools of choice for capturing business processes and communicating them among staff. In this paper, an approach focusing support in creation and usage as well as the dissemination of process models in organization is described, intending to improve business processes. To accomplish this, the approach makes use of social tagging as an approach to integrate process models into knowledge management (KM). In the paper, the empirical foundation of the approach is described and a corresponding prototype implementing a tagging mechanism for process models is discussed.

[1]  Christopher H. Brooks,et al.  Improved annotation of the blogosphere via autotagging and hierarchical clustering , 2006, WWW '06.

[2]  David Kaufer,et al.  The role of external representation in the writing process: implications for the design of hypertext-based writing tools , 1989, Hypertext.

[3]  Bernardo A. Huberman,et al.  The Structure of Collaborative Tagging Systems , 2005, ArXiv.

[4]  Bernardo A. Huberman,et al.  Usage patterns of collaborative tagging systems , 2006, J. Inf. Sci..

[5]  I. Nonaka.  A Dynamic Theory of Organizational Knowledge Creation , 1994 .

[6]  Howard Smith,et al.  Business Process Management: The Third Wave , 2003 .

[7]  Peter Loos,et al.  Business Process Reference Models: Survey and Classification , 2005, Business Process Management Workshops.

[8]  Dov Dori,et al.  Words from pictures for dual-channel processing , 2008, CACM.

[9]  I. Nonaka,et al.  The Knowledge Creating Company , 2008 .

[10]  Martin Hepp,et al.  An Ontology Framework for Semantic Business Process Management , 2007, Wirtschaftsinformatik.

[11]  Ronald Maier,et al.  Towards a framework for knowledge management strategies: process orientation as strategic starting point , 2001, Proceedings of the 34th Annual Hawaii International Conference on System Sciences.

[12]  Herbert A. Simon,et al.  Why a Diagram is (Sometimes) Worth Ten Thousand Words , 1987, Cogn. Sci..

[13]  Luc Steels,et al.  Integrating Collaborative Tagging and Emergent Semantics for Image Retrieval , 2006 .

[14]  Thomas Herrmann,et al.  The Metamorphoses of Workflow Projects in their Early Stages , 2005, Computer Supported Cooperative Work (CSCW).

[15]  Guido Governatori,et al.  Compliance aware business process design , 2008 .

[16]  Jonathan Grudin,et al.  Enterprise Knowledge Management and Emerging Technologies , 2006, Proceedings of the 39th Annual Hawaii International Conference on System Sciences (HICSS'06).

[17]  Thomas Herrmann,et al.  A modelling method for the development of groupware applications as socio-technical systems , 2004, Behav. Inf. Technol..

[18]  Kimiz Dalkir,et al.  Knowledge Management in Theory and Practice , 2005 .

[19]  Michael Prilla,et al.  Finding Synergies: Web 2.0 and Collaboration Support Systems , 2008, COOP.

[20]  August-Wilhelm Scheer,et al.  Tool Support for the Collaborative Design of Reference Models — A Business Engineering Perspective , 2006, Proceedings of the 39th Annual Hawaii International Conference on System Sciences (HICSS'06).

[21]  Michael Prilla.  Semantic Integration of Process Models into Knowledge Management: A Social Tagging Approach , 2008, BIS.

[22]  Lucy A. Suchman,et al.  Office procedure as practical action: models of work and system design , 1983, TOIS.

[23]  Michael Prilla,et al.  Semantically Integrating Heterogeneous Content: Applying Social Tagging as a Knowledge Management Tool for Process Model Development and Usage , 2007 .

[24]  Hajo A. Reijers,et al.  Social Software for Modeling Business Processes , 2008, Business Process Management Workshops.

[25]  Bernhard Rumpe,et al.  Meaningful modeling: what's the semantics of "semantics"? , 2004, Computer.

[26]  Jonathan Grudin,et al.  Why CSCW Applications Fail: Problems in the Design and Evaluation of Organization of Organizational Interfaces. , 1988 .