Prior Experience and Intuitive Use: Image Schemas in User Centred Design

Inclusive design is concerned with the “design of mainstream products and/or services that are accessible to, and usable by, people with the widest range of abilities within the widest range of situations without the need for special adaptation or design” (BSI, 2005). What does “the widest range of abilities” of people refer to? Usually, users’ abilities are categorized into sensory, motor, and cognitive abilities (Keates and Clarkson, 2003).

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