Assessment of Critical Enablers for Flexible Supply Chain Performance Measurement System Using Fuzzy DEMATEL Approach

In the competitive world of today, each organization has a desire to sustain in the marketplace with the implementation of their healthier and flexible supply chain performance measurement (SCPM) system. For the successful implementation, needs to know the significant set of enablers. This study identifies a set of important enablers based on literature review and discussion with field experts of automobile manufacturing industries located in the National Capital Region of India. The vagueness and impreciseness of field expert’s judgements has been reduced using fuzzy decision making trial and evaluation laboratory (fuzzy DEMATEL) approach and analyzed the enablers in order to implement a flexible SCPM system. The findings of this research advocate that enabler ‘higher customer satisfaction’ comes in picture with highest value of ‘Prominence’ (6.4272) and ‘Relation’ (1.0354), therefore seems as a most significant and influencing enabler, while on other side the enabler ‘proper capacity utilization’ is considered as ample influencing enabler, because it has lowest Prominence’ (4.4735) and ‘Relation’ (minus 0.9680) values. This research discussed the categorization into the cause and effect group, degree of interaction and inter-relationship of considered enablers. The outcomes of this study may provide an aid to the managers to implement an effective and flexible SCPM system through which overall profitability of an organization may be improved.

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