Model Misspecification: Contrasting Formative and Reflective Indicators for a Model of E-Service Quality
暂无分享,去创建一个
[1] H. Winklhofer,et al. Index Construction with Formative Indicators: An Alternative to Scale Development , 2001 .
[2] Kenneth S. Law,et al. Multidimensional Constructs M Structural Equation Analysis: An Illustration Using the Job Perception and Job Satisfaction Constructs , 1999 .
[3] P. Bentler,et al. Cutoff criteria for fit indexes in covariance structure analysis : Conventional criteria versus new alternatives , 1999 .
[4] R. MacCallum,et al. The use of causal indicators in covariance structure models: some practical issues. , 1993, Psychological bulletin.
[5] V. Zeithaml,et al. E-S-QUAL A Multiple-Item Scale for Assessing Electronic Service Quality , 2004 .
[6] R. Lennox,et al. Conventional wisdom on measurement: A structural equation perspective. , 1991 .
[7] Carol C. Bienstock,et al. Measuring Service Quality in E-Retailing , 2006 .
[8] Richard T. Watson,et al. Webqual(tm): a web site quality instrument , 2000 .
[9] J. Mentzer,et al. Logistics Service Quality as a Segment-Customized Process , 2001 .
[10] J. J. Cronin,et al. Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach , 2001 .
[11] John R. Rossiter,et al. The C-OAR-SE procedure for scale development in marketing , 2002 .
[12] David W. Gerbing,et al. Some Methods for Respecifying Measurement Models to Obtain Unidimensional Construct Measurement , 1982 .
[13] A. Parasuraman,et al. SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. , 1988 .
[14] Carol C. Bienstock,et al. Measuring physical distribution service quality , 1997 .
[15] Stephen S. Tax,et al. Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing , 1998 .
[16] Cheryl Burke Jarvis,et al. A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research , 2003 .
[17] Cheryl Burke Jarvis,et al. The problem of measurement model misspecification in behavioral and organizational research and some recommended solutions. , 2005, The Journal of applied psychology.
[18] Gordon C. Bruner,et al. Multi-item scale usage in marketing journals: 1980 to 1989 , 1993 .
[19] M. Gilly,et al. eTailQ: dimensionalizing, measuring and predicting etail quality , 2003 .
[20] C. Fornell,et al. Evaluating structural equation models with unobservable variables and measurement error. , 1981 .