Towards the Alignment of a Detailed Service-Oriented Design and Development Methodology with ITIL v. 3

Many organizations providing it services try to be service-oriented at the business layer and at the it layer. To do so, these organizations follow a service-orientation for their management and business processes while working with a service-oriented system (sos). This should improve, i.a., their work organization during the service implementation projects and the exchange of information between the stakeholders. However, a very few papers bring solutions for aligning an it service management (itsm) framework –which represents the business layer– with a service implementation methodology –which stands for the it level.

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