On the Capability Notion in Business Informatics : [Opening]

The business environments of today are changing rapidly, entailing complex anddynamic organizational constellations. Enterprises operating in these conditions needto have the capability to deliver their services in a variety of business contexts withsustainable quality and moreover to leverage them to competitive advantage. Latelythe notion of capability has gained a growing attention, due to a number of factors:the notion directs business investment focus, it can be used as a baseline for businessplanning, and it leads directly to service specification and design.