Improving Efficiency and Effectiveness of Knowledge Exchange between Knowledge Workers

Information technology increasingly influences the way we work and live. Contemporary businesses demonstrate significant concerns on how increasing amounts of available information can be converted into knowledge. An increasing need for new knowledge concerning the development of new services which an organization offers to the customers in order to be competitive in the market is but an example of how important the dissemination of knowledge within organizations is. The growth in the relative size of people working in the knowledge economy stresses these developments. The research discussed in this paper focuses on improving the effciency and effectiveness of knowledge exchange between knowledge workers by means of automated support so that dissemination of knowledge within organizations improves.

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