Genèse et Déploiement d'un Nouveau Business Model : l'Etude d'un Cas Désarmant

L'objectif de cet article est de montrer, a travers une etude de cas, les difficultes inherentes a la genese et au deploiement d'un nouveau business model dans une entreprise existante. Cette recherche s'appuie sur l'etude de Valtis, societe de transport de fonds. Son PDG a contribue a introduire sur le marche un systeme innovant reposant non plus sur la securisation des biens mais sur la suppression de la convoitise : les fonds ne sont plus transportes en fourgons blindes mais places dans des conteneurs securises, vehicules par des hommes sans arme circulant en voiture banalisee. L'article montre qu'au-dela de l'innovation technologique, il s'agit en fait d'un business model radicalement nouveau. Il met egalement en lumiere l'apprentissage en double boucle necessaire a sa genese ainsi que les difficultes induites par la coexistence des deux business models (l'ancien et le nouveau), pendant et apres la phase d'experimentation strategique. Plus generalement, l'article vise a mettre en evidence comment la notion de business model permet de revisiter la question de la regeneration strategique.

[1]  H. J. Smith,et al.  The power of business models , 2005 .

[2]  A. Osterwalder Towards Business and Information Systems Fit through a Business Model Ontology , 2003 .

[3]  Xavier Lecocq,et al.  Business Model Evolution: In Search of Dynamic Consistency , 2010 .

[4]  S. Mezias,et al.  An Organizational Learning Model of Convergence and Reorientation , 1992 .

[5]  X. Lecocq,et al.  Le business model, un outil d'analyse stratégique , 2006 .

[6]  P. Barr,et al.  Cognitive change, strategic action and organizational renewal , 1993 .

[7]  A. V. D. Ven,et al.  Central problems in the management of innovation , 1986 .

[8]  Clayton M. Christensen,et al.  Meeting the Challenge of Disruptive Change , 2000 .

[9]  H. Chesbrough Business Model Innovation: Opportunities and Barriers , 2010 .

[10]  G. Hamel The Challenge Today: Changing the Rules of the Game , 1998 .

[11]  Clayton M. Christensen,et al.  Disruptive Technologies: Catching the Wave , 1995 .

[12]  Paul Timmers,et al.  Business Models for Electronic Markets , 1998, Electron. Mark..

[13]  M. Venkatraman,et al.  Real Strategies for Virtual Organizing , 1998 .

[14]  J. Magretta Why business models matter. , 2002, Harvard business review.

[15]  David Lei,et al.  The new learning strategy: Anytime, anything, anywhere , 1994 .

[16]  H. Tikkanen,et al.  Managerial cognition, action and the business model of the firm , 2005 .

[17]  B. Hedberg How Organizations Learn and Unlearn , 1981 .

[18]  Michael H. Morris,et al.  The entrepreneur's business model: toward a unified perspective , 2005 .

[19]  Stefan H. Thomke,et al.  Managing Experimentation in the Design of New Products , 1998 .

[20]  G. Hamel Leading the Revolution , 2000 .

[21]  Lars Schweizer,et al.  Concept and Evolution of Business Models , 2005 .

[22]  C. Argyris Double Loop Learning in Organizations , 1996 .

[23]  Katy Mason,et al.  Learning to Build a Supply Network: An Exploration of Dynamic Business Models , 2008 .

[24]  J. P. Eggers,et al.  Cognition and Renewal: Comparing CEO and Organizational Effects on Incumbent Adaptation to Technical Change , 2009, Organ. Sci..

[25]  Cynthia Stewart The reflective practitioner: How professionals think in action : Donald A. Schon, Basic Books, New York, 1983 , 1984 .

[26]  Pankaj C. Patel,et al.  Forgiving Business Models for New Ventures , 2008 .

[27]  Oliver Schilke,et al.  Strategic development of business models: Implications of the web 2.0 for creating value on the internet , 2010 .

[28]  Anil K. Gupta,et al.  Strategic innovation: a conceptual road map , 2001 .

[29]  S. Mohammed,et al.  Team Mental Model: Construct or Metaphor? , 1994 .

[30]  J. Barney,et al.  CAPABILITIES, BUSINESS PROCESSES, AND COMPETITIVE ADVANTAGE: CHOOSING THE DEPENDENT VARIABLE IN EMPIRICAL TESTS OF THE RESOURCE-BASED VIEW , 2004 .

[31]  W. Kim,et al.  Creating new market space. , 1999, Harvard business review.

[32]  C. Markides Strategic Innovation in Established Companies , 1998 .

[33]  Robert B. Tucker STRATEGY INNOVATION TAKES IMAGINATION , 2001 .

[34]  S. Winter,et al.  Replication as Strategy , 2001 .

[35]  R. Amit,et al.  The fit between product market strategy and business model: implications for firm performance , 2008 .

[36]  Bertrand Moingeon,et al.  Building Social Business Models: Lessons from the Grameen Experience , 2010 .

[37]  G. Hamel Strategy Innovation and the Quest for Value , 1998 .

[38]  Thomas B. Lawrence,et al.  Managing Organizational Forgetting , 2004 .

[39]  Anne S. Miner,et al.  Ugly Duckling No More: Pasts and Futures of Organizational Learning Research , 1996 .

[40]  Jaap Gordijn,et al.  Business Modelling Is Not Process Modelling , 2000, ER.

[41]  S. Voelpel,et al.  Escaping the Red Queen Effect in Competitive Strategy: Sense-testing Business Models , 2005 .

[42]  M. Avenier La Stratégie chemin faisant , 2005 .

[43]  Sarah Kaplan,et al.  The Real Value of Strategic Planning , 2003 .

[44]  Raphael Amit,et al.  Business Model Design: An Activity System Perspective , 2010 .

[45]  M. Tushman,et al.  Dynamic Capabilities at IBM: Driving Strategy into Action , 2007 .

[46]  Mikael Holmqvist,et al.  Experiential Learning Processes of Exploitation and Exploration Within and Between Organisations : An Empirical Study of Product Development, Department of Business Studies , 2003 .

[47]  John M. Stopford,et al.  Rejuvenating the Mature Business: The Competitive Challenge , 1992 .

[48]  Robert A. Burgelman Managing the new venture division: Research findings and implications for strategic management , 1985 .

[49]  A. Edmondson,et al.  From Organizational Learning to the Learning Organization , 1998 .

[50]  Rajshree Agarwal Strategic renewal of organizations , 2009 .

[51]  G. Gordon Industry Determinants of Organizational Culture , 1991 .

[52]  Marco Iansiti,et al.  Leveraging the incumbent's advantage , 2003 .

[53]  Anne Sigismund Huff,et al.  Industry influences on strategy reformulation , 1982 .

[54]  C. K. Prahalad,et al.  THE DOMINANT LOGIC: RETROSPECTIVE AND EXTENSION , 1995 .

[55]  M. Tushman,et al.  Ambidextrous Organizations: Managing Evolutionary and Revolutionary Change , 1996 .

[56]  Christopher L. Tucci,et al.  Internet Business Models and Strategies , 2000 .

[57]  C. Gilbert,et al.  The disruption opportunity , 2003 .

[58]  Eric D. Beinhocker Robust Adaptive Strategies , 1999 .

[59]  Dodo zu Knyphausen‐Aufseß,et al.  Top Management Teams, Business Models, and Performance of Biotechnology Ventures: An Upper Echelon Perspective , 2008 .

[60]  S. Elliott,et al.  Electronic Commerce: B2C Strategies and Models , 2002, Eur. J. Inf. Syst..

[61]  E. P. Michael Strategy and the Internet. , 2001 .

[62]  Graeme G. Shanks,et al.  The Case for Viewing Business Models as Abstractions of Strategy , 2004, Commun. Assoc. Inf. Syst..

[63]  H. Chesbrough,et al.  The Role of the Business Model in Capturing Value from Innovation: Evidence from Xerox Corporation's Technology Spin-Off Companies , 2002 .

[64]  Carol Bruckner Coles,et al.  Establishing a continuing business model innovation process , 2004 .

[65]  D. Stewart,et al.  Internet Marketing, Business Models, and Public Policy , 2000 .

[66]  K. Eisenhardt Building theories from case study research , 1989, STUDI ORGANIZZATIVI.

[67]  Edwin A. Locke,et al.  The Paradox of Success: An Archival and a Laboratory Study of Strategic Persistence Following Radical Environmental Change , 2000 .

[68]  S. Piderit Rethinking Resistance and Recognizing Ambivalence: A Multidimensional View of Attitudes Toward an Organizational Change , 2000 .

[69]  P. Barr,et al.  Cognitive change, strategic action, and organizational renewal , 1992 .

[70]  D. Garvin Building a learning organization. , 1993, Harvard business review.

[71]  M. Sosna,et al.  Business Model Innovation through Trial-and-Error Learning , 2010 .

[72]  W. Kim,et al.  Value innovation: the strategic logic of high growth. , 1997, Harvard business review.

[73]  Gustavo Stubrich The Fifth Discipline: The Art and Practice of the Learning Organization , 1993 .

[74]  Godfrey Achono Madigu,et al.  Value creation in Kenyan e-businesses , 2008 .

[75]  Henry Mintzberg,et al.  Of strategies, deliberate and emergent , 1985, Strategic Management Journal.

[76]  George M. Giaglis,et al.  Journal of Organizational Change Management Technology innovation-induced business model change: a contingency approach , 2005 .

[77]  Y. Pigneur,et al.  E‐business model design, classification, and measurements , 2002 .

[78]  G. Huber Organizational Learning: The Contributing Processes and the Literatures , 1991 .

[79]  Y. Doz,et al.  Embedding Strategic Agility A Leadership Agenda for Accelerating Business Model Renewal , 2010 .

[80]  J. March Exploration and exploitation in organizational learning , 1991, STUDI ORGANIZZATIVI.

[81]  P. Nystrom,et al.  To Avoid Organizational Crises, Unlearn , 1984 .

[82]  C. Baden‐Fuller,et al.  Business models as models , 2010 .

[83]  John W. Slocum,et al.  Unlearning the organization , 1993 .

[84]  Rita Gunther McGrath Business Models: A Discovery Driven Approach , 2010 .

[85]  M. Doherty,et al.  Effects of cognitive feedback on performance. , 1989 .

[86]  James D. Thompson,et al.  Business Models: Creating New Markets and Societal Wealth , 2010 .

[87]  Ramon Casadesus-Masanell,et al.  From Strategy to Business Models and onto Tactics , 2010 .

[88]  R. Hill,et al.  Metaphors and Mental Models: Sensemaking and Sensegiving in Innovative and Entrepreneurial Activities , 1995 .

[89]  Clayton M. Christensen The Innovator's Dilemma , 1997 .

[90]  Charles Baden-Fuller,et al.  Lessons from the Celltech Case: Balancing Knowledge Exploration and Exploitation in Organizational Renewal , 1999 .

[91]  Donald A. Schön,et al.  Organizational Learning: A Theory Of Action Perspective , 1978 .

[92]  Yves Pigneur,et al.  Clarifying Business Models: Origins, Present, and Future of the Concept , 2005, Commun. Assoc. Inf. Syst..

[93]  B. Schlegelmilch,et al.  Strategic innovation: the construct, its drivers and its strategic outcomes , 2003 .

[94]  M. Porter What is strategy , 2000 .

[95]  Kenneth L. Kraemer,et al.  Refining and Extending the Business Model with Information Technology: Dell Computer Corporation , 1999, Inf. Soc..

[96]  Chris Argyris,et al.  Knowledge for Action: A Guide to Overcoming Barriers to Organizational Change , 1993 .

[97]  V. Govindarajan,et al.  Organizational DNA for Strategic Innovation , 2005 .

[98]  F. Betz Strategic Business Models , 2002 .

[99]  V. Govindarajan,et al.  Strategic innovation and the science of learning , 2004, IEEE Engineering Management Review.

[100]  D. Teece Business Models, Business Strategy and Innovation , 2010 .

[101]  Clayton M. Christensen,et al.  Reinventing Your Business Model , 2008 .

[102]  Jonas Hedman,et al.  The business model concept: theoretical underpinnings and empirical illustrations , 2003, Eur. J. Inf. Syst..

[103]  O. Sorenson Strategy as Quasi-Experimentation , 2003 .

[104]  Janice L. Davis Digital Capital: Harnessing the Power of Business Webs , 2004 .

[105]  J. L. Bower,et al.  Disruptive change. When trying harder is part of the problem. , 2002, Harvard business review.

[106]  Swee C. Goh,et al.  TOWARDS A LEARNING ORGANIZATION: THE STRATEGIC BUILDING BLOCKS , 1998 .

[107]  C. Markides,et al.  Competing with dual business models: A contingency approach , 2004 .

[108]  Liisa Välikangas,et al.  The quest for resilience. , 2003, Harvard business review.

[109]  C. Markides,et al.  Responses to disruptive strategic innovation , 2003 .

[110]  C. Seelos,et al.  Profitable Business Models and Market Creation in the Context of Deep Poverty: A Strategic View , 2007 .

[111]  C. Prahalad,et al.  Competing for the Future , 1994 .

[112]  M. Westerlund,et al.  Business Models – A New Perspective on Firms' Assets and Capabilities , 2007 .

[113]  D. Leonard-Barton CORE CAPABILITIES AND CORE RIGIDITIES: A PARADOX IN MANAGING NEW PRODUCT DEVELOPMENT , 1992 .

[114]  Renée Mauborgne,et al.  Blue ocean strategy. , 2004, Harvard business review.

[115]  Whinston,et al.  Business Models for Internet Based E-Commerce , 2000 .