Examining knowledge audit for structured and unstructured business processes: a comparative study in two Hong Kong companies

Purpose – This study/paper aims to study the knowledge audit methodologies needed in structured business processes (SBP) and unstructured business processes (UBP) respectively. The knowledge audit methodology used for SBP aims to identify and capture procedural knowledge, while the one for UBP aims to facilitate the sharing of experiential knowledge. The designs of audit methodologies, including elements of knowledge elicitation (KE), knowledge representation (KR), and role of researcher (RR) for SBP and UBP, are proposed in this paper. Design/methodology/approach – Two knowledge audit cases studies were conducted. The first case was conducted in an SBP, and the second one in an UBP. The first case provides a view of a typical knowledge audit in SBP, the limitations are identified. The second case pinpoints the development of a new knowledge audit methodology applicable for UBP. Findings – A significant differentiation between knowledge audits in SBP and UBP is that the knowledge to be captured in the for...

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