Interpretive structural modeling (ISM) of IT-enablers for Indian manufacturing SMEs

Purpose – This paper aims to investigate the issue of information technology (IT) adoption and implementation in Indian manufacturing small‐ and medium‐scale enterprise (SMEs) towards enhancing the capabilities of their supply chain.Design/methodology/approach – Extracts of recently completed case‐based research for ten SME units are utilized for the identification of IT‐enablers. To support the logical deduction of the factors, diagnostic techniques like force‐field analysis, situation‐actor‐process and learning‐action‐performance are used. Further, key managerial insights were obtained by developing an interpretive structural modeling (ISM) model for the set of factors, specific to Indian context.Findings – ISM delivers interrelationships among the factors which were utilized for deriving managerial insights. Further, these factors are classified into four categories, namely, autonomous, driver, dependent, and linkage to understand their relative impact on the implementation of IT in Indian SMEs.Practic...

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