Persuasive Argumentation in Human Computer Dialogue

In the field of natural language dialogue, a new trend is exploring persuasive argumentation theories. Applying these theories to human-computer dialogue management could lead to a more comfortable experience for the user and give way to new applications. In this paper, we study the different aspects of persuasive communication needed for health-care advising and how to implement them to produce efficient, computer directed persuasion. Our opinion is that a persuasive dialogue will have to combine the current logical approach to persuasion with novel emotional cues to render the dialogue more comfortable to the user.

[1]  Timothy Bickmore,et al.  Some Novel Aspects of Health Communication from a Dialogue Systems Perspective , 2004, AAAI Technical Report.

[2]  W V Slack,et al.  Patient-Computer Dialogue: A Review, , 2000, Yearbook of Medical Informatics.

[3]  Joseph Weizenbaum,et al.  and Machine , 1977 .

[4]  Ramesh Farzanfar,et al.  Telephone-linked care for physical activity: A qualitative evaluation of the use patterns of an information technology program for patients , 2005, J. Biomed. Informatics.

[5]  James F. Allen,et al.  An architecture for more realistic conversational systems , 2001, IUI '01.

[6]  B. J. Fogg,et al.  Persuasive technology: using computers to change what we think and do , 2002, UBIQ.

[7]  Nicole Shechtman,et al.  Media inequality in conversation: how people behave differently when interacting with computers and people , 2003, CHI '03.

[8]  Trevor J. M. Bench-Capon Try to See it My Way: Modelling Persuasion in Legal Discourse , 2003, Artificial Intelligence and Law.

[9]  J. Barnes The Complete Works of Aristotle , 1984 .

[10]  Anne Marie Albano,et al.  Computer-assisted cognitive therapy for depression: maintaining efficacy while reducing therapist time. , 2005, The American journal of psychiatry.

[11]  Oliver Lemon,et al.  Managing Dialogue Interaction: A Multi-Layered Approach , 2003, SIGDIAL Workshop.

[12]  Robert H. Friedman,et al.  Logical and Efficient Conversation between Patients and the Telephone Linked Computer System. , 1988 .

[13]  Floriana Grasso,et al.  Rhetorical Coding of Health Promotion Dialogues , 2003, AIME.

[14]  Aristotle The Complete Works Of Aristotle , 1954 .

[15]  Trevor J. M. Bench-Capon Persuasion in Practical Argument Using Value-based Argumentation Frameworks , 2003, J. Log. Comput..

[16]  Justine Cassell,et al.  Negotiated Collusion: Modeling Social Language and its Relationship Effects in Intelligent Agents , 2003, User Modeling and User-Adapted Interaction.

[17]  Andrew Ravenscroft,et al.  Designing argumentation for conceptual development , 2000, Comput. Educ..

[18]  A. McCray,et al.  Yearbook of Medical Informatics , 2013, Yearbook of Medical Informatics.

[19]  Rachel M. Pilkington,et al.  Investigation by Design: Developing Dialogue Models to Support Reasoning and Conceptual Change , 2000 .

[20]  Antonella De Angeli,et al.  The unfriendly user: exploring social reactions to chatterbots , 2001 .

[21]  Bonnie Kaplan,et al.  Participant reactions to a computerized telephone system for nutrition and exercise counseling. , 2003, Patient education and counseling.

[22]  Chris Reed,et al.  Argumentation Machines, New Frontiers in Argument and Computation , 2004, Argumentation Machines.

[23]  Robert H. Friedman,et al.  Synthesis of Research: The Virtual Visit: Using Telecommunications Technology to Take Care of Patients , 1997, J. Am. Medical Informatics Assoc..

[24]  Chris Reed,et al.  Generating the Structure of Argument , 1998, ACL.

[25]  James A. Moore,et al.  Dialogue-Games: Metacommunication Structures for Natural Language Interaction , 1977, Cogn. Sci..

[26]  J. Barnes,et al.  The Complete Works of Aristotle the Revised Oxford Translation , 1984 .

[27]  Stephanie Seneff,et al.  Dialogue Management in the Mercury Flight Reservation System , 2000 .

[28]  Norman M. Fraser,et al.  Dialogue Management for Telephone Information Systems , 1992, ANLP.

[29]  Nancy Green,et al.  Towards an Empirical Model of Argumentation in Medical Genetics , 2003 .

[30]  Robert Friedman,et al.  Effects of a computer-based, telephone-counseling system on physical activity. , 2002, American journal of preventive medicine.

[32]  Ch. Perelman,et al.  The New Rhetoric: A Treatise on Argumentation , 1971 .

[33]  Claus Zinn,et al.  A 3-Tier Planning Architecture for Managing Tutorial Dialogue , 2002, Intelligent Tutoring Systems.

[34]  Floriana Grasso,et al.  Computational Models of Natural Language Argument , 2001, International Conference on Computational Science.

[35]  Marco Guerini,et al.  Persuasion Models For Intelligent Interfaces , 2003 .

[36]  Floriana Grasso,et al.  The Persuasion Machine , 2004, Argumentation Machines.

[37]  Thierry Dutoit,et al.  Aided design of finite-state dialogue management systems , 2003, 2003 International Conference on Multimedia and Expo. ICME '03. Proceedings (Cat. No.03TH8698).

[38]  F. Grasso Towards a Framework for Rhetorical Argumentation , 2002 .