Learner expectations and experiences. Student views of support in online learning

This chapter* recognises the importance of provision of services designed to support online students in every aspect of the online experience, including pre-enrolment, teaching and learning and technical support. The respondents in the study indicated that flexibility was their key reason for choosing online study—flexibility of time, place and pace. In terms of the support they considered necessary to accomplish online study successfully, students are looking for information to assist them enrol in the program, including information about the institution, reliable and ongoing support from teachers and co-ordinators, and quick responses from staff for their queries.