A Survey on Human-Computer Interaction Technology for Financial Terminals

Human computer interaction technology has been applied too many in Financial terminal (with Automated Teller Machine as an example) design, such as interface design. In this paper, we have done a survey on human computer technology for financial terminals and present an investigation of the ATM design on the precious literatures. The user experience test and evaluation of the prototype are reviewed and discussed in details, and we find the defects and the improvement of the ATM design. In the end, we propose some suggestions and discussion in future works.

[1]  Kevin Curran,et al.  Investigating the Human Computer Interaction Problems with Automated Teller Machine (ATM) Navigation Menus , 2008, Comput. Inf. Sci..

[2]  Arthur D. Fisk,et al.  A Survey of Automatic Teller Machine Usage across the Adult Life Span , 1996, Hum. Factors.

[3]  Jakob Nielsen,et al.  Eyetracking Web Usability , 2009 .

[4]  W. Rogers,et al.  An analysis of automatic teller machine usage by older adults: a structured interview approach. , 1997, Applied Ergonomics.

[5]  Gino Verleye,et al.  ‘Wallbanking’, innovativeness and computer attitudes: 25–40-year-old ATM-users on the spot , 1996 .

[6]  J. P. Kohli Designing an application oriented terminal , 1975, AFIPS '75.

[7]  Arthur D. Fisk,et al.  ATM Design and Training Issues: Human Factors Input to Automatic Teller Machines Can Enhance - and Maybe Increase - Their Use , 1997 .

[8]  Carlo Maria Medaglia,et al.  User-centered design approach for interactive kiosks: evaluation and redesign of an automatic teller machine , 2011, CHItaly.

[9]  D Felix,et al.  What makes an automated teller machine usable by blind users? , 1998, Ergonomics.

[10]  Brad A. Myers,et al.  A brief history of human-computer interaction technology , 1998, INTR.

[11]  Edward Cutrell,et al.  Eye-tracking in Practice : The Path to Evaluating a New Interface for Personal Desktop Search , 2005 .

[12]  Awad B. El‐Haddad,et al.  ATM Banking Behaviour in Kuwait: A Consumer Survey , 1992 .

[13]  Francesco Di Nocera,et al.  Numerosità del campione e stabilità della stima di usabilità ottenuta mediante valutazioni soggettive , 2009 .

[14]  Fawzi Al Sawalqa,et al.  Customers' Financial Needs satisfaction and Self-service Technology Banking: The Case of Automatic Teller Machines (ATMs) in Jordan , 2012 .

[15]  Arthur D. Fisk,et al.  Training Older Adults to Use Automatic Teller Machines , 1996, Hum. Factors.