Supply chain inventory optimization with two customer classes in discrete time

In this paper we consider a single-item inventory system where two demand classes with different service requirements are satisfied from a common inventory. A critical level, reorder point, order quantity or (s, q, k) policy is in use. The time axis is divided into discrete time units, which is a common characteristic of many real-life supply-chain processes. The inventory process within the lead time of a replenishment order is modelled as a sequence of (1) an ordinary renewal process and (2) two alternating renewal processes. Approximations are developed for the demand class-specific fill rates and the probability distribution of the waiting time of low priority customer orders. This waiting time distribution is used for the inventory allocation in a two-stage supply chain.

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