Handbook of consumer behavior, tourism, and the internet

* Preface * SECTION 1: ONLINE TRAVEL CONSUMER SEARCH BEHAVIOR * Consumer Objectives and the Amount of Search in Electronic Travel and Tourism Markets (Anssi Oorni) * Information Search Behavior and Tourist Characteristics: The Internet vis-a-vis Other Information Sources (Man Luo, Ruomei Feng, and Liping A. Cai) * Barriers to Online Booking of Scheduled Airline Tickets (Stefan Klein, Frank Kohne, and Anssi Oorni) * The Past, Present, and Future Research of Online Information Search (SooCheong [Shawn] Jang) * SECTION 2: TRAVEL WEBSITE USER CHARACTERISTICS * Buyer Characteristics Among Users of Various Travel Intermediaries (Kara Wolfe, Cathy H. C. Hsu, and Soo K. Kang) * Utilitarian Value in the Internet: Differences Between Broadband and Narrowband Users (Srikanth Beldona, Sheryl F. Kline, and Alastair M. Morrison) * Online Travel Planning and College Students: The Spring Break Experience (Billy Bai, Clark Hu, Jeffrey Elsworth, and Cary Countryman) * Reviewing the Profile and Behaviour of Internet Users: Research Directions and Opportunities in Tourism and Hospitality (Marianna Sigala) * SECTION 3: PERCEPTION AND QUALITY OF ONLINE LODGING AND TRAVEL BRANDS * Comparison of Web Service Quality Between Online Travel Agencies and Online Travel Suppliers (Woo Gon Kim and Hae Young Lee) * A Study of the Perceptions of Hong Kong Hotel Managers on the Potential Disintermediation of Travel Agencies (Rob Law and William Lau) * Building E-Loyalty of Lodging Brands: Avoiding Brand Erosion (Brian Miller) * SECTION 4: E-COMPLAINT BEHAVIOR * Internet Diffusion of an E-Complaint: A Content Analysis of Unsolicited Responses (Linda Shea, Linda Enghagen, and Ashish Khullar) * Analyzing Hotel Customers' E-Complaints from an Internet Complaint Forum (Charles Changuk Lee and Clark Hu) * E-Complaints: Lessons to Be Learned from the Service Recovery Literature (Brian Tyrrell and Robert Woods) * SECTION 5: WEBSITE DESIGN AND DEVELOPMENT IN TRAVEL AND TOURISM * Effects of Picture Presentations on Customers' Behavioral Intentions on the Web (Miyoung Jeong and Jiyoung Choi) * Developing, Operating, and Maintaining a Travel Agency Website: Attending to E-Consumers and Internet Marketing Issues (Jenny Ji-Yeon Lee, Heidi H. Sung, Agnes L. DeFranco, and Richard A. Arnold) * Conflicting Viewpoints on Web Design (Peter O'Connor) * SECTION 6: WEBSITE EVALUATION IN HOSPITALITY AND TOURISM * Website Evaluation in Tourism and Hospitality: The Art Is Not Yet Stated (Alastair M. Morrison, J. Stephen Taylor, and Alecia Douglas) * Exploring Bed & Breakfast Websites: A Balanced Scorecard Approach (Sheryl F. Kline, Alastair M. Morrison, and Andrew St. John) * Staying Afloat in the Tropics: Applying a Structural Equation Model Approach to Evaluating National Tourism Organization Websites in the Caribbean (Alecia Douglas and Juline E. Mills) * Developing a Content Analysis Evaluation Approach for the Examination of Limited-Service Lodging Properties (Sunny Ham) * Index * Reference Notes Included