Identifying and Prioritization Effective Factors in TQM implementation Using AHP and DEMATEL Methods

The purpose of this paper is Identifying and Prioritization Effective Factors in TQM implementation Using AHP and DEMATEL Methods. TQM is universally accepted as one of the most understood change management programmes and is one of the strategies for confronting the global competitive challenge facing both manufacturing and service industries. The study involved a comprehensive literature survey as well as information and data collected in the Golrang Company in Iran. In this study were used two types of questionnaires, AHP questionnaire and DEMATEL questionnaire. After identified the hierarchical decision tree, In order to gather these data, AHP questionnaire is designed and distributed among 15 experts in Golrang Company. The study result shows that the main factors in TQM implementation are Management factors and quality factors (by AHP approach) and effective factors are Top management support and Quality management process (by DEMATEL approach). [Reza Kiani mavi, Shahram madanshekaf, Kiamars Fathi Hafshejani, Davood Gharakhani. Identifying and Prioritization Effective Factors in TQM implementation Using AHP and DEMATEL Methods. Life Sci J 2012;9(4):2586-2592]. (ISSN: 1097-8135). http://www.lifesciencesite.com. 384

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