Examining the Effects of Information Quality on Behavioral Intention of Knowledge Management System

In front of today's dramatically environment changes, knowledge has provided a vital competitive edge to all of the organizations. Knowledge Management System (KMS), based on sophisticated information and web technology, had been taken as a new tool of companies to improve knowledge sharing among employees. Employees' intentions toward the adoption of KMS approximate their acceptance of the system. This study focused on some constructs, including perceived information quality, perceived usefulness, and perceived ease of use, to check their affections on employees' intention. An integrated model was formed not only to test every single effect of the perceived elements on behavioral intention, but also to investigate the relations on different paths between the perceived information quality and behavioral intention. A survey study was conducted in a famous company of Taiwan. To verify the model, the data were analyzed by Structural Equation Modeling (SEM). The results showed that proposed model was validated. Both perceived usefulness and perceived ease of use partially mediate the relations between the perceived information quality and users' behavioral intention toward KMS. The partial mediation effect of perceived usefulness on the relation between the perceived ease of use and behavioral intention was also confirmed. This study concludes that to improve the acceptance of employees, the information quality provides as a driving force to a direct and indirect paths on the partial mediation of perceived usefulness and ease of use. The proposed model will be useful to further academic researches, as well as to practitioners in implementing successful KMS.