Telecommunication field package recommending method based on intelligent customer service robot interaction

The invention provides a telecommunication field package recommending method based on intelligent customer service robot interaction. The method comprises the following steps: a. acquiring a user interest model; and b. recommending individual demand-satisfied package service for a user by adopting a decision tree algorithm. The invention further provides an intelligent customer service robot system recommending engine device. Compared with the existing recommending method, the telecommunication field package recommending method is based on a scene interaction model in a recommending process, and can be used for carrying out similarity calculation according to similarity among the calculation labels, calculating the similarity among the labels by combining similarity between semantic similarity calculation with the traditional TF-IDF (Term Frequency-Inverse Document Frequency) in the similarity calculation, better reflecting the characteristics of users and resources by applying labels to show resource and user models, and improving the recommending quality.