People hesitate more, talk less to virtual interviewers than to human interviewers

In a series of screening interviews for psychological distress, conducted separately by a human interviewer and by an animated virtual character controlled by a human, participants talked substantially less and produced twice as many filled pauses when talking to the virtual character. This contrasts with earlier findings, where people were less disfluent when talking to a computer dialogue system. The results suggest that the characteristics of computer-directed speech vary depending on the type of dialogue system used.

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