论文信息 - Evaluating patients' perception of service quality at hospitals in nine Chinese cities by use of the ServQual scale - 字舞流文

Evaluating patients' perception of service quality at hospitals in nine Chinese cities by use of the ServQual scale

Hongzhou Lu | D. Lowrie | Cheng-yu Huang | Xingfen Wu | Ying Zhu | Shenghua He | Min Li | Pan Zhao | Xiangchan Lu | Mayila Shayiti | Qiongfen Tan | Huazhu Yang | Siyuan Chen | Xiu-Rong Wang