Exploring Information Services for mobile Tourist Guides : Results from an Expert Survey

Mobile information services are gradually supplementing or even replacing traditional information sources relevant to tourists during their on-site stay (Anegg et al. 2002; Berger et al. 2003). The scope of the paper is to identify mobile information services which prove to be relevant to tourists during their city destination stay (Page, 1995; Wober et al. 2003). For this aim, a qualitative approach to deduce potentially accepted mobile information services targeted to the specific destination use is presented (Rasinger et al. 2006). Firstly, based ona record of tourists’ information requirements and focus group interviews a ranked list of 15 mobile information services is deduced. Secondly, results from a web-based expert survey are presented exploring most promising configuration alternatives for mobile information services designed for the urban (i.e. city) destination context.