The 21st Century Organization: Reinventing Through Reengineering

EDITOR'S PREFACE AUTHOR'S PREFACE FORWARD 1. WHAT IS REENGINEERING?MYTHS AND REALITIES 2. WHY REENGINEER? THE NEED FOR CHANGE 3. AVOIDING FAILURE: A METHODOLOGY FOR SUCCESS 4. PHASE 1: VISIONING AND SETTING GOALS 5. PHASE 2: BENCHMARKING AND DEFINING SUCCESS 6. PHASE 3: INNOVATING PROCESSES 7. PHASE 4: TRANSFORMING THE ORGANIZATION 8. PHASE 5: MONITORING REENGINEERED PROCESSES 9. THE HUMAN SIDE OF REEINGENEERING REVIEW: TIPS FOR A SUCCESSFUL JOURNEY NOTES INDEX