Introduction Talking About Troubles an Introduction. Paul Drew, John Heritage, Gene Lerner & Anita Pomerantz Chapter 1 On the Sequential Organization of Troubles-Talk in Ordinary Conversation. Chapter 2 On 'Trouble-Premonitory' Response to Inquiry. Chapter 3 The Rejection of Advice: Managing the Problematic Convergence of a 'Troubles-Telling' and a 'Service Encounter'. Chapter 4 On The Interactional Unpackaging of a 'gloss'. Chapter 5 On the Organization of Laughter in Talk About Troubles. Chapter 6 On Stepwise Transition From Talk About a Trouble to Inappropriately Next-Positioned Matters.