Balanced scorecard in the integration of corporate strategic planning and performance: a literature review

The purpose of this paper is to review the model literature Balanced Scorecard (BSC) from 2008 to 2017 in order to provide reference guidance to researchers, particularly with regard to the context and focus of previous research, and various methodology approach to the assessment of performance measurements from the perspective of Balanced Scorecard. The primary objective of this study is to analyze the application of BSC in various specific areas, as well as investigating its extension. The methodology used in this study is a literature review of published articles. The searching of the literature was conducted based on research objectivity from an online search of relevant literature. The findings from the review are summarized. Then, the authors have an analysis of the identified articles.

[1]  Farhad Hosseinzadeh Lotfi,et al.  Supply chain performance evaluation with data envelopment analysis and balanced scorecard approach , 2014 .

[2]  Rastislav Rajnoha,et al.  Business Process Performance Measurement Under Conditions of Business Practice , 2015 .

[3]  Mona Osati,et al.  Performance measurement of electricity suppliers using PROMETHEE and balance scorecard , 2016 .

[4]  S. Senarath,et al.  Balance Scorecard: Translating Corporate Plan into Action. A Case Study on University of Kelaniya, Sri Lanka , 2015 .

[5]  Ahmed J. Aljaaf,et al.  Development of an Interactive System to Enhance Strategic Planning Process and Quality of Aviation Operations Using Balanced Scorecard: A UAE Case study , 2017, 2017 10th International Conference on Developments in eSystems Engineering (DeSE).

[6]  M. Cabrita,et al.  Developing a Lean Supply Chain Performance Framework in a SME: A Perspective Based on the Balanced Scorecard , 2015 .

[7]  Andy Neely,et al.  Implementing performance measurement systems: a literature review , 2003 .

[8]  Aliza Ramli,et al.  Organizational Structure and Performances of Responsible Malaysian Healthcare Providers: A Balanced Scorecard Perspective☆ , 2015 .

[9]  Jim Ryan,et al.  A Balanced Scorecard Approach to Perioperative Process Management: A Case Study Perspective , 2013, 2013 46th Hawaii International Conference on System Sciences.

[10]  Nikos Kartalis,et al.  Balance Scorecard and Performance Measurement in a Greek Industry , 2013 .

[11]  Jamil Hamali,et al.  Performance Measurement for Local Authorities in Sarawak , 2016 .

[12]  M. Hemmati,et al.  Performance measurement of administration services using balance scorecard and Kano model , 2014 .

[13]  Ľ. Lesáková,et al.  Knowledge and Use of the Balanced Scorecard Method in the Businesses in the Slovak Republic , 2016 .

[14]  Ayesha Farooq,et al.  BALANCED SCORECARD PERSPECTIVE ON CHANGE AND PERFORMANCE: A STUDY OF SELECTED INDIAN COMPANIES , 2011 .

[15]  Chung-Hao Chen,et al.  Balanced Scorecard in Hospitality , 2013, 2013 Seventh International Conference on Complex, Intelligent, and Software Intensive Systems.

[16]  Jugoslav Aničić,et al.  FINANCIAL AND MARKETING PERSPECTIVE OF A COMPANY ACCORDING TO THE CONCEPT OF STRATEGIC BALANCE SCORECARD , 2016 .