Reflecting on Emotion: Design Challenges for Cooperation Technology

There is a current interest in capturing and using affective data in work and learning. In this paper we argue that cooperation technology sup- porting reflective learning in the workplace needs to go beyond the focus on emotion as a state and direct focus to emotion as part of a social pro- cess. We propose to focus on emotion regulation, stressing the active role of the learner in making sense of and acting upon emotions. We outline a set of related challenges for collaboration technology.