Towards Usable Malaysian Shopping Centre

Abstract This paper explores the definition and concept theoretical of usability in built environment. Usability which the main focus of interest in product design based has been adapted in creating the usable of Malaysia Shopping Centres. With the hasty number growth of shopping centres in Malaysia, the competition among of those commercial retailers is seen as crucial. The changes format of latest design and various types of user, this scenario makes our shopping centres management more challenging. Therefore, this paper looks on the usability as hidden quality in determining the commercial success. By considering the user experience in it, this paper also looks on its attributions. The dimensions of usability gained through thorough literature reviews can be set as reference in creating a usable shopping centre.

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