The Engagement Session

PrD consists of two parts, a Creation Session and the Engagement Sessions. An Engagement Session is a conversation. It appears similar to a usability study: The team asks stakeholders to engage with an artifact and perform tasks with it. It appears similar to a design presentation: The team asks stakeholders to reflect on an artifact. But it is neither of those. In an Engagement Session, the team asks external stakeholders to react to its assumptions by using an artifact. Engagement Sessions require expert facilitation (discussed in Chapter 14 ), the right stakeholders, and knowing when to stop.