Network equipment remote maintenance system and maintenance method

The invention relates to the network equipment management and maintenance technology, and discloses a network equipment remote maintenance system and a method, which solve the problems of long period, high cost and poor safety and reliability of the conventional prior in network equipment maintenance. The network equipment remote maintenance system comprises remote maintenance agent equipment, an authentication server and a remote maintenance terminal, wherein the remote maintenance agent equipment constructs an encrypted secure channel with a L2TP (layer 2 tunneling protocol) network server through a 3G network, and is used for receiving data sent by the remote maintenance terminal through a secure connection channel and forwarding the data to the equipment to be maintained, and for receiving the uploaded data of the equipment to be maintained and forwarding the data to the remote maintenance terminal through the encrypted secure channel; the authentication server is used for access authentication of the remote maintenance agent equipment and the access authentication of the remote maintenance equipment; and the remote maintenance terminal is used for receiving maintenance command input of a remote maintenance personnel, and for sending the maintenance command to the remote maintenance agent equipment and receiving the uploaded maintenance result. The network equipment remote maintenance system provided by the invention is suitable for network equipment maintenance.