Critical Success Factors in IT Projects-From the Practice of Polish Clients

The article presents research results concerning critical success factors in IT projects consisting in ERP, CRM, BI and DM system implementations, completed between 2013 and 2017. The research stems from the need to update knowledge concerning critical success factors in projects completed in commercial enterprises. The research was carried out in medium and large enterprises implementing outsourcing-based projects. The research was conducted on five types of IT projects: standard implementation, upgrade, re-implementation, roll-out and implementation of a standard system with an add-on. The article will help better understand the influence of critical success factors on the implementation of IT projects during the whole project life cycle.

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