Towards the Quality Factor of Software Maintenance Process: A Review

Software maintenance (SM) is classified as the common process of modifying a system or software product once it has been delivered to user. Different type of process applied to different type of applications and in certain stages of the processes involve adding new components to the existing system. Software maintenance process is a series of actions taken to overcome changes during the maintenance phase. To ensure the sustainable quality of software product throughout the software life cycle, a good mechanism in software maintenance process should be implemented. Most organization nowadays depend on software products to run their business operations. Thus, it is crucial to ensure the software applications operating in the organization are sustainable while preserving its quality in a long run. The kick-off study starts with identifying the quality factors related to maintainability dimension that affected software maintenance process. A comprehensive literature study is conducted to find related processes within maintainability sub-factors. The identified factors will be evaluated by practitioners who involve in maintaining process. The maintainer personnel help to prioritize the task and eliminate the insignificant activities during maintenance process. This paper focuses on maintainability quality factors and its sub-characteristics impact on software maintenance process.