Interorganisational systems in an automotive supply network: the Indian case of Maruti Udyog

This paper reports a case study of Interorganisational Systems (IOS) at Maruti Udyog Limited (MUL), which is a major player in the Indian automotive industry. This paper suggests an approach to IOS planning for the automotive industry. It provides new insights into the existing literature on Critical Success Factors (CSFs) in the IOS domain. The paper examines two specific IOS initiatives in the MUL value and supply networks and presents a differentiated analysis of design elements (e.g., relationships, processes, Information Systems (IS) and change issues). It is also a best-practice case of how IOS initiatives can add value to the focal company and its business partners and provides support to the business relevance of interorganisational investments. The research is based on interviews with senior managers, heads of departments, employees and business partners of MUL who have been directly affected in their work. Other sources of information are company documents and publicly available background information.

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