Quality Tourism Experiences: Reviews, Reflections, Research Agendas
暂无分享,去创建一个
Gayle Jennings | Carl Cater | Young-Sook Lee | Young-sook Lee | G. Jennings | C. Cater | Claudia Ollenburg | A. Ayling | B. Lunny | Claudia Ollenburg | Amanda Ayling | Brooke Lunny
[1] Diana LaSalle,et al. Priceless: Turning Ordinary Products into Extraordinary Experiences , 2002 .
[2] Mihaly Csikszentmihalyi,et al. Optimal experience: The future of flow , 1988 .
[3] D. Kerstetter,et al. Connecting Experiences to Quality: Understanding the Meanings Behind Visitors’ Experiences , 2006 .
[4] Bernd H. Schmitt. Experiential marketing : how to get customers to sense, feel, think, act, and relate to your company and brands , 1999 .
[5] J. Urry. The Tourist Gaze: Leisure and Travel in Contemporary Societies , 1990 .
[6] D. Kerstetter,et al. An interpretation of special place meanings whitewater recreationists attach to the South Fork of the American River , 2002 .
[7] P. Kotler,et al. Principles of Marketing , 1983 .
[8] William T. Borrie,et al. The Dynamic, Emergent, and Multi-Phasic Nature of On-Site Wilderness Experiences , 2001 .
[9] A. Parasuraman,et al. Refinement and reassessment of the SERVQUAL scale. , 1991 .
[10] Jaap Lengkeek,et al. Leisure Experience and Imagination , 2001 .
[11] H. Bowen,et al. Chapter 2 – State of Knowledge: Mass Media and Its Relationship to Perceptions of Quality , 2006 .
[12] H. Ayala. Resort Ecotourism: A Paradigm for the 21st Century: , 1996 .
[13] E. Cohen. A Phenomenology of Tourist Experiences , 1979 .
[14] Steven A. Taylor,et al. Measuring Service Quality: A Reexamination and Extension , 1992 .
[15] Atìla Yüksel,et al. Comparative performance analysis: Tourists’ perceptions of Turkey relative to other tourist destinations , 2001 .
[16] M. Bhat. Application of non-market valuation to the Florida Keys marine reserve management. , 2003, Journal of environmental management.
[17] J. Crompton. Motivations for pleasure vacation , 1979 .
[18] E. Goffman. Frame analysis: An essay on the organization of experience , 1974 .
[19] E. O'Sullivan,et al. Experience Marketing : Strategies for the New Millennium , 1998 .
[20] O. D. Awaritefe. Destination environment quality and tourists' spatial behaviour in Nigeria: a case study of third world tropical Africa , 2003 .
[21] Todd Gitlin. The whole world is watching: Mass media in the making & unmaking of the New Left , 1980 .
[22] Gianna Moscardo,et al. Mindful visitors: Heritage and tourism , 1996 .
[23] B. Carmichael. Chapter 7 – Linking Quality Tourism Experiences, Residents' Quality of Life, and Quality Experiences for Tourists , 2006 .
[24] Stephen P. Boyd. Cultural and Heritage Tourism in Canada: Opportunities, Principles and Challenges , 2002 .
[25] C. Grbich. New approaches in social research , 2004 .
[26] Judy Harris,et al. Customer service on the Web: A cross-industry investigation , 2002 .
[27] J. M. Rathmell. What is Meant by Services? , 1966 .
[28] A. Parasuraman,et al. Service quality delivery through web sites: A critical review of extant knowledge , 2002, Journal of the Academy of Marketing Science.
[29] E. Laws,et al. Conceptualizing visitor satisfaction management in heritage settings: an exploratory blueprinting analysis of Leeds Castle, Kent , 1998 .
[30] Philip B. Crosby,et al. Quality Is Free: The Art of Making Quality Certain , 1979 .
[31] D. Boorstin. The image : a guide to pseudo-events in America , 1992 .
[32] R. Brathwaite. Value-chain assessment of the travel experience. , 1992 .
[33] Thomas A. Schwandt. Constructivist, interpretivist approaches to human inquiry. , 1994 .
[34] Clyde A. Warden,et al. Service failures away from home: benefits in intercultural service encounters , 2003 .
[35] E. Cohen. Traditions in the qualitative sociology of tourism , 1988 .
[36] C. Campbell. “Our Dear North Country”: Regional Identity and National Meaning in Ontario’s Georgian Bay , 2018 .
[37] Martin Fluker,et al. Understanding and Managing Tourism , 2004 .
[38] Mary Jo Bitner,et al. Evaluating service encounters: The effects of physical surroundings and employee responses. , 1990 .
[39] M. Keane. Sustaining quality in tourism destinations: an economic model with an application , 1996 .
[40] G. Hofstede,et al. Culture′s Consequences: International Differences in Work-Related Values , 1980 .
[41] Young-sook Lee. Tourist Gaze: Universal Concept? , 2001 .
[42] John W. Lounsbury,et al. Leisure needs and vacation satisfaction. , 1992 .
[43] Pauline J. Sheldon,et al. The Role Of Foodservice I n Vacation Choice And Experience: A Cross-Cultural Analysis , 1988 .
[44] Marc Gobé,et al. Emotional Branding: The New Paradigm for Connecting Brands to People , 2001 .
[45] R. B. Hull,et al. Experience Patterns: Capturing the Dynamic Nature of a Recreation Experience , 1992 .
[46] M. Uysal,et al. The Role of Satisfaction with Leisure Travel/ Tourism Services and Experience in Satisfaction with Leisure Life and Overall Life , 1999 .
[47] C. Levitt,et al. "The Whole World Is Watching": Mass Media in the Making and Unmaking of the New Left , 1981 .
[48] E. Hirschman,et al. The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun , 1982 .
[49] Natan Uriely,et al. Backpacking experiences: A Type and Form Analysis , 2002 .
[50] Gender and tourist experiences: assessing women's shared meanings for Beatrix Potter , 1994 .
[51] Shaun Smith,et al. Managing the Customer Experience: Turning customers into advocates , 2002 .
[52] A. Parasuraman,et al. A Conceptual Model of Service Quality and Its Implications for Future Research , 1985 .
[53] E. Goffman. The Presentation of Self in Everyday Life , 1959 .
[54] Clifford S. Russell,et al. Valuing a Fishing Day: An Application of a Systematic Varying Parameter Model , 1982 .
[55] S. Schwartz. Universals in the Content and Structure of Values: Theoretical Advances and Empirical Tests in 20 Countries , 1992 .
[56] J. Carman. Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions , 1990 .
[57] James H. Gilmore,et al. Markets of one : creating customer-unique value through mass customization , 2000 .
[58] S. Clift,et al. Gay Tourism: Culture, Identity, and Sex , 2002 .
[59] Melanie Wallendorf,et al. Market-Oriented Ethnography: Interpretation Building and Marketing Strategy Formulation , 1994 .
[60] M. Alvesson,et al. Reflexive Methodology: New Vistas for Qualitative Research , 2000, QMiP Bulletin.
[61] Stephen W. Brown,et al. A Gap Analysis of Professional Service Quality , 1989 .
[62] G. Jennings,et al. The travel experience of cruisers. , 1997 .
[63] Norma P. Nickerson,et al. Quality tourism experiences , 2006 .
[64] K. Andereck,et al. Tourism and quality of life , 2006 .
[65] Lori Holyfield. MANUFACTURING ADVENTURE , 1999 .
[66] Joe Marconi. Creating the Marketing Experience: New Strategies for Building Relationships with Your Target Market , 2005 .
[67] G. Waitt,et al. Gay Tourism: Culture and Context , 2006 .
[68] D. Maccannell. The Ego Factor in Tourism , 2002 .
[69] J. Crompton,et al. Two Case Studies Exploring the Nature of the Tourist's Experience , 1996 .
[70] Thomas A. Schwandt. Dictionary of qualitative inquiry , 2001 .
[71] Patrick Long,et al. Boomtown Tourism and Resident Quality of Life: The Marketing of Gaming to Host Community Residents , 1999 .
[72] Nusser A. Raajpoot,et al. Reconceptualizing Service Encounter Quality in a Non-Western Context , 2004 .
[73] N. Denzin,et al. Handbook of Qualitative Research , 1994 .
[74] S. Craig-Smith,et al. Learning to live with tourism. , 1994 .
[75] J. H. Gilmore,et al. Welcome to the experience economy. , 1998, Harvard business review.
[76] E. Laws. Tourism marketing: service and quality management perspectives. , 1991 .
[77] D. Stehlik,et al. Agricultural Women in Central Queensland and Changing Modes of Production , 2000 .
[78] Karin Weber,et al. Profiling People Searching for and Purchasing Travel Products on the World Wide Web , 1999 .
[79] C. Teddlie,et al. SAGE Handbook of Mixed Methods in Social & Behavioral Research , 2010 .
[80] R. Butler,et al. Tourism and Indigenous Peoples , 1996 .
[81] A. Parasuraman,et al. SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. , 1988 .
[82] B. Joseph Pine,et al. The Experience Economy , 1999 .
[83] C. Minca. The tourist gaze (2nd ed.) , 2004 .
[84] J. Urry. The Tourist Gaze , 2002 .
[85] D. Maccannell. Staged Authenticity: Arrangements of Social Space in Tourist Settings , 1973, American Journal of Sociology.
[86] A. Peshkin. Angles of Vision: Enhancing Perception in Qualitative Research , 2001 .
[87] K. Hollinshead. ‘White’ gaze, ‘red’ people — Shadow visions: the disidentification of ‘Indians’ in cultural tourism , 1992 .
[88] V. Kerry Smith,et al. THE MANAGEMENT OF WILDERNESS AREAS: A SIMULATION MODEL , 1976 .
[89] M. Csíkszentmihályi,et al. Optimal experience: Psychological studies of flow in consciousness. , 1988 .
[90] J. Small. Memory-work: a method for researching women’s tourist experiences , 1999 .
[91] Robert E Manning,et al. Proactive monitoring and adaptive management of social carrying capacity in Arches National Park: an application of computer simulation modeling. , 2003, Journal of environmental management.
[92] J. Ritchie,et al. Tourism: Principles, Practices, Philosophies , 1990 .
[93] K. Hollinshead. Symbolism in tourism: lessons from "Bali 2002" - lessons from Australia's Dead Heart. , 2003 .
[94] William T. Borrie,et al. Approaches to Measuring Quality of the Wilderness Experience , 2001 .
[95] N. Morpeth,et al. The Impact of Tourism on Residential Experience in Central-eastern Europe: The Development of a New Legitimation Crisis in the Czech Republic , 1998 .
[96] John Urry. Sociology of time and space. , 2000 .
[97] M. Uysal,et al. Australian Visitors to US National Parks and Natural Areas , 1994 .
[98] Chapter 13 – Some Reflections on Quality Tourism Experiences , 2006 .
[99] Xavier Font,et al. Environmental certification in tourism and hospitality: Progress, process and prospects , 2002 .
[100] B. Howell. Weighing the risks and rewards of involvement in cultural conservation and heritage tourism. , 1994 .